Digital Agenda for Europe
A Europe 2020 Initiative

Reports and studies :: designing e-Government services

Study on User expectations of a life events approach for designing e-Government services (SMART 2009-0075) – Final Report

19 September 2012

This study provides a future vision of eGovernment service provision that is based on a life events approach, user expectations, key Web 2.0 enablers, and a service-oriented architecture paradigm.

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