Digital Agenda for Europe
A Europe 2020 Initiative

News :: eGovernment improving but citizens ask for more

eGovernment improving but citizens ask for more

(28/05/2013) Almost half of EU citizens (46%) now go online to look for a job, use the public library, file a tax return, register a birth, apply for a passport or use other eGovernment services. 80% say online public services save them time, 76% like the flexibility and 62% say they save money. But these users are more satisfied with online banking (8.5 satisfaction rating on a scale of 0 to 10), and online shopping (7.6) than with public services online (6.5).

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Additional Information

Commission Press Room: IP/13/466

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