"In the EU, consumer rights online should not depend on where a company or
website is based. National borders should no longer complicate European
consumers' lives when they go online to buy a book or download a song. In spite
of progress made, we need to ensure that there is a single market for consumers
as well as businesses on the web."
Viviane Reding
Commissioner for Information Society and Media
"If we want consumers to shop around and exploit the potential of digital communications, then we need to give them confidence that their rights are guaranteed. That means putting in place and enforcing clear consumer rights that meet the high standards already existing in the main street. Internet has everything to offer consumers, but we need to build trust so that people can shop around with peace of mind."
Meglena Kuneva
Commissioner for Consumer Affairs
