e-government
Electronic access to public services
e-Government is about bringing administrations closer to citizens and businesses. The idea is for people to be online, not in line. To achieve this, eEurope proposes online access to government and Commission services, fast-track procedures to set up a company and wider use of electronic signatures and open source software.
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eGovernment 2003
Conference, |
"From policy to practice": A conference on eGovernment took place on 29-30 November 2001. Find all information here.
Benchmarking: Top of the Web
Top of the web is the European Commission's benchmark of the use and quality of public government online services. The purpose is to enable EU Member States, Norway and Iceland to compare performance, identify best practice and to promote remedial action. top of the web is running from January 2003 until July 2004. For further information please visit the Top of the web website.
What has been done so far?
Progress on all action lines of eEurope has been monitored at three levels - progress at EU level, progress at Member State level and data collection in the context of benchmarking. Progress reports by Community institutions and Member States were updated end of 2001.
Please click on the relevant link for full details:
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EU |
Member States |
A List of 20 basic public services to be benchmarked has been agreed by the Member States.
Web based survey on Electronic public services:
Results of the First Measurement, October 2001 is available here.
Results of the Second Measurement, April 2002 is available here.
Results of the Third Measurement, October 2002 is available here.
Europe Online Public Services Overall Report is available here.
Examples for e-government services can be found here.
The methodology for measuring government online services is available here.
Last updated: 07/02/2007