Greece

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Broadband

Greece’s broadband performance has improved significantly in the last five years. This is mainly due to the implementation of the EU's telecoms rules, which has encouraged infrastructure-based competition through effective local loop unbundling, and the ‘Broadband Action Plan’, using the Structural Funds to stimulate broadband investment and extend coverage in Greek regions. Nevertheless, Greece is still lagging behind the EU average. Broadband take-up as a percentage of population is 20%, but is still well below the EU average. The same applies to household take-up, where Greece has the third lowest rate. In terms of business broadband access (80% of businesses), Greece is close to EU average (84%). The wireless broadband market is still in its early stages.

Internet usage

In Greece, more than 40% of the population uses the Internet regularly and nearly one third are frequent users. However, some 53% have never used the Internet. The country also consistently ranks among those with the lowest use of various Internet services. Most Internet users go online to looking for information on goods and services and or read online newspapers/magazines. Downloading, listening to or watching music and/or films and seeking health information are also popular activities among Greek Internet users. eCommerce is not well developed in Greece.

eGovernment

The availability of eGovernment services, for citizens and businesses, in Greece is respectively the lowest and second lowest in the EU (with 38% for the former and 63% for the latter). Take-up of eGovernment services by citizens is again the second lowest in the EU at 16%. By contrast, at 77%, take-up by businesses is slightly above the EU average.

Telecoms regulatory issues

Following a call for expression of interest for the provision of the Universal Service in Greece, the Greek national regulator (Εθνική Επιτροπή Τηλεπικοινωνιών & Ταχυδρομείων- EETT) designated the incumbent as the Universal Service provider in November 2010. A decision reducing the maximum time allowed for number portability both for fixed and mobile numbers from 10 to 3 days was adopted in July 2010 EETT approved the incumbent's new Reference Offer for wholesale leased lines, the new Reference Broadband Offer (RBO) for the provision of wholesale broadband access, and the new Reference Unbundling Offer (RUO) in July 2010 .

Report on telecom regulatory developments in Greece