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Projects :: i-SeT

i-SeT: integrated Suite for e-Tourism

The i-SeT service is an integrated internet based tool-set that targets the integration of the value chain of SMHOs by supporting their management activities and providing specific services for specific actors, namely: customers, employers, other SMHOs, hoteliers, public authorities and the wider public. More specifically the service provides: 1. The "Before" service where the end customer "visits" the SMHO where he/she gets (through the i-SeT portal) tourism information as well as a reservation service. 2. The "During"service where the end customer "gets" (through wi-fi connections) internet access and a virtual concierge service (information related to the local weather, transport, attractions etc.) 3. The "After" service where the end customer "gets" selected CRM (customised information, special offers etc.) and loyalty management services. 4. Last but not least, in the intra-organisational level the hotel employee will have access to an easy to use management system that permits the administartion of all the above activities (i.e. billing, user profiling, etc.), as well as 5. in the inter-organisational level the hotel owner will have access to a vertical portal dedicated to clustering and networking activities of the local tourism SMEs. Under the Market Validation phase the project has planned to validate the service in 4 different geographical segments in 4 European countries. The main objectives of the project are: - to demonstrate and test the i-SeT service to the target users, - to identify the best way of positioning i-SeT service in the tourism market, -To prepare for the smooth running(accessibility, usability) of the pilots in all the sites, -To produce material/evidence about the actual impact of the services as a support for the Business plan The broader scope of the project is to conclude at the creation of a sustainable management structure for the project going forward. There are multiple possible business scenarios which [truncated]

Contact information

HALMOS Andrea


GREECE
Tel. 30 210 6781100
Fax. 30 210 6776232

Participants

Coordinator: DELOITTE BUSINESS SOLUTIONS ANONYMI ETAIREIA SYMVOULON EPICHEIRISEON, GREECE

Participating partners:

Organisation Country
DELOITTE BUSINESS SOLUTIONS ANONYMI ETAIREIA SYMVOULON EPICHEIRISEON GREECE
FUNDACION COMUNIDAD VALENCIANA - REGION EUROPEA BELGIUM
DIGIPRO COMPUTER CONSULTANTS LTD CYPRUS
GLOBO TECHNOLOGIES SA GREECE
AGROTOURISTIKI A.E. GREECE
PROVINCIA DI BRESCIA ITALY
DELOITTE CONSULTORES SA PORTUGAL
BOURNEMOUTH UNIVERSITY UNITED KINGDOM

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