Go to main content
Important legal notice

EUROPA - Europe's Information Society Thematic Portal


Navigation path: European Commission > Information Society
Language navigation: en

Home | News | Calendar | Library | RSS | XML | Search | Contact | Help


Local menu


Alternate presentations: Default layout Alternate layout, printer-friendly and allows font resizing

Projects :: iSAC6+

iSAC6+: A unique European Citizens' Attention Service

In some EU cities there exist specialized services for citizens’ attention (SAC). Studies show the benefits of these services on processes reduction and ease, better government interaction, and wider use of services. These outstanding services can be replicated in other EU cities, adapting to local culture and needs. Current services are clearly limited, the new citizen is asking for adequate response to their needs. It can definitely be reached with new technology solutions (intelligent, adaptable, human sensitive, learning capable, etc.). They meet at the same time, citizens’ and government expectations. Similar services will be critical for EU Citizenship, contributing to higher sense of belonging and mobility. Reducing burdens has been a major government effort from mid 90s. But main changes are to be made with the use of latest research findings and technology. Old technology solutions created important resistances to change. Public employees can’t trust anymore promises for modernization. In 2009 managers should definitely commit to modernization. From our experience by piloting iSAC in several cities, collaborative work environments, intelligent and flexible tools, are able to drive government staff higher public service feelings and better involvement, definitely building trust and confidence in a modern administration and a responsible government. iSAC is a citizen centric system created by listening citizens and based on learning from existing services in Catalonia from 1988. It is now on-line, an automated system allowing for a human specialist if not satisfied. There is always a human being behind the automated system. iSAC6+ is intended to offer iSAC as the EU common SAC platform to: ease administration for all, citizens and business, access for all according to their capacities. It is an OSS tool, tested in the city of Terrassa (Catalonia-Spain), to be challenged at EU level for diversity and robustness.

Contact information

BOSCH Teresa
Science & Tech Park - Ed. Jaume Casademont c/ Pic de Peguera 15
17003 Girona
SPAIN
Tel. +34 972419752
Fax. 0034 972 418896

Participants

Coordinator: UNIVERSITAT DE GIRONA, SPAIN

Participating partners:

Organisation Country
UNIVERSITAT DE GIRONA SPAIN
COMMUNE DE SAINT MEDARD EN JALLES FRANCE
BETRIEB FUR INFORMATIONSTECHNOLOGIEBREMERHAVEN BIT WIRTSCHAFTSBETRIEBDER STADT BREMERHAVEN GERMANY
EUROPEAN INSTITUTE OF WOMEN'S HEALTH LIMITED IRELAND
COMUNE DI PRATO ITALY
ASSOCIAZIONE CENTRO DI FORMAZIONE STUDI-ASSOCIAZIONE FORMEZ ITALY
Strategic Attention Management S.L. SPAIN
KING ECLIENT SPAIN
Consorcio Administracion Abierta Electronica de Cataluna SPAIN
AJUNTAMENT DE TERRASSA SPAIN

Last update: 09/04/2010

Download as PDF | Permalink


More on this subject

Project ID card
Browse
Quick search
Search all Information Society programme projects:
Home | News | Calendar | Library | RSS | XML | Search | Contact | Help