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HANDS successfully completed
The Helping Answers Decision Service (HANDS) project from Call 2004, successfully completed its final review in July. HANDS is an online communication service offered by Public Bodies to citizens. Thanks to the use of advanced NLP-based technology, citizens can pose questions in their own language on Public Bodies’ websites, and they will obtain relevant answers in the same language – thus reducing the barriers of online communication between citizens and Public Bodies. The project fully reached its goal to market-validate the service, investigating its administrative and economic viability and identifying the conditions for its future deployment on a European scale.
The service is now ready for public administrations and utilities in Europe. The HANDS software is available for free, under general Open Source conditions (GPL license).
In order to flexibly respond to customers and provide for bespoke solutions to each customer’s circumstances, the HANDS group has identified a number of (paid-for) technical and commercial services and the corresponding price-list has been defined in the HANDS Product Catalogue.
For more information see www.hands-online.org