Workshop on Self-service terminals and Assistive technologies, Brussels, 7 December 2009

Self-service terminals

Self-service terminals (e.g. ATMs, kiosks in train stations, airports, public kiosks in postal offices etc) are rapidly taking over from humans for the delivery of basic services in today's daily life, however they can be difficult to access and use for many people, e.g. users with disabilities, those with low ICT competence, elderly users, or simply those not used to this medium. This can be improved by adapting the terminals as to their physical design, software and interfaces. Possible solutions encompass among other use of mobile devices or assistive technologies for man-machine interaction, vocal input / output, software adaptation etc.

Assistive technology (AT)

While this is a big market concerning many people, it presents a high degree of fragmentation in Europe, which limits efficiency and affordability of solutions available to users. The internet offers new possibilities for improving this situation. First, improving the transparency and comparability for of available AT products and services, thus allowing a better match between offer and demand. Secondly, supporting innovation on AT developing, enabling AT developers to share online software-based AT solutions and users to access them. As a result, quality and affordability of AT can be improved.

Purpose of the meeting

The purpose of this meeting was to provide information on the upcoming call for proposals of the Competitiveness Innovation Programme in the area of self-service terminals and assistive technologies (see the draft work programme for 2010) and gather ideas from participants in this connection.

The report of the meeting is available .
Presentations done by speakers at that meeting can be downloaded below, under the respective agenda item.
See also participants of the 7th December workshop .

Agenda

Time	Subject	Speaker(s) / Chairs	View Powerpoint presentation (when available) or download the presentation as a PDF file
09.00	Registration
09.15	Welcome and introduction Goals of the meeting Information on forthcoming CIP ICT PSP Call for Proposals	Paul Timmers, Head of Unit, EC, e-Inclusion unit
ATMs and Self-service terminals User needs and solutions
09.45	Self-service terminals - a user perspective	Shaun Leamon Digital Accessibility Royal National Institute of Blind People
10.00	Adaptable user interfaces for self-service terminals	John Gill Director John Gill Technology Ltd
10.15	Make it accessible, it will make life easier for everybody!	Alain Lequeux Acces'Solutions
10.30	Accessibility of self-service terminals: monitoring progress and supporting stakeholders	Helen Petrie Professor of Human Computer Interaction University of York, Department of Computer Science
10.45	Coffee break
11.00	Bridging the gap between handicapped citizens and the usage of self-service solutions	Christian Göbel Business Development Manager Wincor Nixdorf International GmbH	request by e-mail the sending of the presentation
11.15	Universal design: Interaction with TVM for handicapped persons	Achim von der Embse Strategic Product management Höft & Wessel AG
11.30	Enhanced Interoperability Architecture to Enable Universal Access to ATM	Carles Sans Business Development Manager Fundació Barcelona Digital Technology Centre
11.45	Future cards features for people with special needs	Paul Price Head of card design Visa Europe	request by e-mail the sending of the presentation
12.00	A bank’s approach to ATM accessibility	Ramiro Sánchez-Crespo Dalmau Director of the ATM channel La Caixa
12.15	Discussion
12.45	Lunch
Standards and design
14.15	European and international standards for ATMs and self-service terminals	Julian G. Jones Consumer Representative for the BSI Consumer and Public Interest Network The European consumer voice in standardisation
14.30	Making standards KISSable - a manufacturer's view	Deva Mitra European Business Development 10Squared Ltd
14.45	Universal design of kiosks and smart card systems in Ireland	Donal Rice Senior Design Advisor, ICT Centre for Excellence Universal Design
15.00	Discussion
15.15	Coffee break
Assistive technologies
15.30	Linking users and developers, best practice and new approaches	David Banes Director of Development AbilityNet
15.45	Breaking Market Barriers in Using Assistive Technology	Steve Barnard Chairman of the EAT special interest group EASPD
16.00	Integration of AT solutions according to user experience and capabilities	Jose Angel Martinez Scientific Director Technosite
16.15	Providing information on assistive technology: the experience of the EASTIN network	Valerio Gower Researcher in the assistive technology area Polo Tecnologico Fondazione, Don Carlo Gnocchi Onlus
16.30	Raising The Floor - Making Access Attainable for the Other 25-75% of Users with Disabilities	Gottfried Zimmermann Junior professor Digital Media University of Tübingen
16.45	Discussion
17.00	Conclusions	Miguel Gonzalez-Sancho	-
17.15	Cocktail

Last update: 13/09/2011