ACTIVITIES :: eGovernment :: Studies :: Completed Studies
Completed eGovernment studies
2010
Towards a Trusted and Sustainable European Federated eID system (SMART 2010-0068)
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A study on Cloud and Service Oriented Architectures for e-Government (SMART 2010-0074)
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2009
Study on User expectations of a life events approach for designing e-Government services (SMART 2009-0075)
This study provides a future vision of eGovernment service provision that is based on a life events approach, user expectations, key Web 2.0 enablers, and a service-oriented architecture paradigm.
Today‘s developments in online service provision, particularly in the private sector, reflect a rapidly changing environment in which services are increasingly user-oriented and draw on new opportunities and collaborative approaches. Important trends are observed in the use of Web 2.0 tools: they are under continuous development and deployment in ways that provide innovative interactive online applications. These developments have given rise to a significant uptake of new services based on platforms like social networks and new approaches such as crowd-sourcing, rich content, blogging, and social bookmarking.
The opportunities that Web 2.0 tools can offer are immense in providing user-centric services that can be personalised and integrated in the users‘ proximity (whether in their own homes or "on the go"). The integration and mashing-up of these services is an important driver for the continued improvement of new, easy-to-use, online services. The availability of these tools and techniques offers public services, or eGovernment services, an important opportunity to create more value for society as a whole. These gains, as well as costs, were explored in a general way in this study and costings, more specifically, in terms of the proposed architecture and platform.
The desk research carried out during the first phase of this study demonstrated that the development of Gov 2.0, and the use of Web 2.0 in eGovernment service provision, is still at an early stage.
In November 2009, European Ministers formulated in Malmö a new joint vision and policy priorities for eGovernment in Europe for 2015. Since then, the European Commission has engaged in an open and collaborative discussion with stakeholders to translate this vision into concrete and actionable eGovernment policies for the period 2010-2015, referred to as eGovernment 2015 Action Plan. To serve this ambition, the objective of this study has been to collect and analyse high quality inputs relevant for contributing to the elaboration of the eGovernment 2015 Action Plan. Over the course of this project, the study has provided concrete input to the eGovernment 2015 Action Plan in terms of assessing objectives and validated priorities, delivering innovative ideas and proposing a range of policy actions in support of these priorities.
The Executive Summary (Deliverable 5) summarises the analysis and presents key inputs relevant to the development of the eGovernment 2015 Action Plan. It presents the evidence validating the Malmo priorities, identifies trends and clarifies user demand, reviews real practice application, and establishes the extent to which current policies and instruments can contribute to delivering the Malmo priorities.
The analysis and conclusions (Deliverable 3) about future trends are to provide a reality check on what the key priorities are for the coming years, and to inspire new policy and implementation approaches based on promising experiences in other sectors.
The retrospective analysis (Deliverable 4) presented in this deliverable matches recent EU policy and actions to the Malmö priorities in order to create an image of the current state of the art. In doing so the deliverable identifies the current strengths, pillars, weaknesses and gaps. The resulting landscape informs and underpins the new eGovernment 2015 Action Plan. The analysis is based on in depth research of existing documentary evidence, in depth interview with experts and though leaders and an extensive quantitative and qualitative analysis of the cases reported in the ePractice database.
(D3)
Executive Sumamary (D5)
European Large Scale Action Support and Preparatory Activities for eIDM" (SMART 2009/0081)
The report presents the work of the Thematic Working Group on Electronic Identity Management Infrastructures, and provides the necessary background for the European Large Scale bridging Action for eID. The report identifies a set of actions to be taken, over the long-term, to achieve the final objectives for eID.
2008
i2010 eGovernment Action Plan Progress Study" (SMART 2008/0042)
The Progress Study is a qualitative progress evaluation of the i2010 eGovernment Action Plan, 2006-2010. The objectives of the study were to undertake a qualitative analysis of progress towards achieving the goals of the Action Plan, and to evaluate its stimulus effect across the Member States.
Study on User Satisfaction and Impact in EU27
The study on user satisfaction and user impact aimed at building a measurement framework for inclusive public e-services piloted in 10 Member States. At the end of the project an easy to use and context adaptable toolkit was made available: the new standard for eGovernment user measurement. Public agencies at all levels and in all Member States will be able to use it to monitor progress in user satisfaction with their eGovernment Services.
Final Report on the User Impact Study 2008 Executive Summary Leaflet
2007
Guidelines on Sustainable Business Models for Inclusive Public Service Delivery, Lot 1 and Lot 2 (SMART 2007/0052)
This study analyses the state of the art of multichannel delivery of public services throughout Europe, and the progress made towards achieving the goal to ensure that 'no citizen is left behind'. It provides useful recommendations and identifies further actions which will be needed over the next few years.
2006
Vision Study - Impact of Information Society options on the Development of pan-European Public e-Services" (SMART 2006/0064)
A report 'Value for citizens. A vision of public governance in 2020', which was initiated by the European Commission, is a start of the discussion about the future of eGovernment. The vision expressed is to stimulate the debate on the key transformations and challenges ahead for the renewal of the European eGovernment agenda beyond 2010.