User Empowerment

User empowerment is the key characteristic of a new generation of eGovernment services. Users increasingly expect to receive services designed around their needs and developed in collaboration with them. Other crucial milestones to focus on are; better access to public sector information, transparency of governments and public administrations and effective means enabling the active involvement of citizens and businesses in the policy-making process based on newly available technologies. The main adage for public administrations is that; users must always be at the centre of their actions.

Priority 1.1: Services designed around users needs and Inclusive Services
- Action 1: Support Member States in developing eGovernment services
- Action 2: Development of personalised online services
Priority 1.2: Collaborative Production of Services
- Action 3: Assessment and recommendations on involving users in design and production of eGovernment services
- Action 4: Exchange of knowledge and expertise, agreement on common targets for the roll out of collaborative services
Priority 1.3: Re-use of Public Sector Information
- Action 5: Common set of PSI re-use indicators
- Action 6: Study on open data and/or PSI portals development and implementation by MS
- Action 7: Exchange of good practice and awareness-raising activities, adoption of an internal PSI strategy
- Action 8: Review of the PSI Directive
Priority 1.4: Improvement of Transparency
- Action 9: Set common voluntary transparency targets and exchange of available experiences
- Action 10: Online access to information on government laws and regulations, policies and finance
- Action 11: Information and electronic access on personal data hold by Member States
Priority 1.5: Involvement of citizens and businesses in policy
- Action 12: Development of the electronic service to support ‘citizens initiatives’
- Action 13: Assessment of existing research projects and launch of new ones under the objective 5.6 of the FP7-WP20011-12
- Action 14: Development of services involving stakeholders in public debates and decision-making processes