Europe's social value numbers
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Europe's social value numbers
What is 116 ?
Wherever you are in Europe, you may need some help
116 is a range of easy-to-remember and free-of-charge phone numbers to assist children and
adults in need. The European Commission has reserved five short numbers with a
single format 116 + 3 digits for services of social value that should be
accessible to everyone in Europe.
When they are available in your country, the services are provided by public or private organisations selected locally by each Member State.
116 000 - Missing children
The 116 000 telephone number has been reserved in all Member States as the hotline
for reporting missing children. This number gathers information on the missing
children and provides assistance to reach the Police. In addition, it offers
guidance and support to parents or relatives of the missing child, and can
back the efforts of the authorities during investigations.
116 111- Child helplines
The number 116 111 for child helplines is addressed directly to children who
seek someone to talk to and provide assistance. The service helps children in
need of care and protection and links them to services and resources; it
provides children with an opportunity to express their concerns, talk about
issues directly affecting them or contact someone in distress.
116 123 - Emotional support helpline
116 123, has been reserved for emotional support helplines. The line gives
moral support to adults who are suffering from loneliness, are in a state
of psychological crisis or thinking about committing suicide.
116 006 - Victims of crime
The 116 006 helpline for victims of crime gives people emotional support, informs
them of their rights and how to use these, while also referring victims to
relevant organisations. As a single access point, it provides information about
local police and criminal justice proceedings, possibilities for compensation
and insurance matters, and other sources of help for victims of crime.
116 117 - Non-emergency medical Assistance
The 116 117 non-emergency medical on-call service directs callers to medical
assistance when the need is urgent but not life-threatening (in cases of
emergency, you should call 112). This is especially
useful outside normal office hours, during the weekend or
public holidays. The number aims to connect the caller to a skilled call-handler
or a qualified medical practitioner who could provide on-call medical assistance
or advice.
Highlights
Highlights
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Vice-Presidents Neelie Kroes and Viviane Reding issued a Statement on International Missing Children's Day
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The Commission published the latest report on the state of implementation of 116 numbers based on the information provided by the Member States.
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In April 2012, the Commission carried out a Eurobarometer survey to assess the level of awareness in the Member States and the evolution of the public opinion since 2011.
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