Europe's social value numbers
- What is 116 ?
- 116 in your country
- Background information
Wherever you are in Europe, you may need some help
116 is a range of easy-to-remember and free-of-charge phone numbers to assist children and adults in need. The European Commission has reserved five short numbers with a single format 116 + 3 digits for services of social value that should be accessible to everyone in Europe.
When they are available in your country, the services are provided by public or private organisations selected locally by each Member State.
The 116 000 telephone number has been reserved in all Member States as the hotline for reporting missing children. This number gathers information on the missing children and provides assistance to reach the Police. In addition, it offers guidance and support to parents or relatives of the missing child, and can back the efforts of the authorities during investigations.
The number 116 111 for child helplines is addressed directly to children who seek someone to talk to and provide assistance. The service helps children in need of care and protection and links them to services and resources; it provides children with an opportunity to express their concerns, talk about issues directly affecting them or contact someone in distress.
116 123, has been reserved for emotional support helplines. The line gives moral support to adults who are suffering from loneliness, are in a state of psychological crisis or thinking about committing suicide.
The 116 006 helpline for victims of crime gives people emotional support, informs them of their rights and how to use these, while also referring victims to relevant organisations. As a single access point, it provides information about local police and criminal justice proceedings, possibilities for compensation and insurance matters, and other sources of help for victims of crime.
The 116 117 non-emergency medical on-call service directs callers to medical assistance when the need is urgent but not life-threatening (in cases of emergency, you should call 112). This is especially useful outside normal office hours, during the weekend or public holidays. The number aims to connect the caller to a skilled call-handler or a qualified medical practitioner who could provide on-call medical assistance or advice.
Vice-Presidents Neelie Kroes and Viviane Reding issued a Statement on International Missing Children's Day
The Commission published the latest report on the state of implementation of 116 numbers based on the information provided by the Member States.
In April 2012, the Commission carried out a Eurobarometer survey to assess the level of awareness in the Member States and the evolution of the public opinion since 2011.