116 in Czech Republic

The 2011 Eurobarometer survey confirmed a clear social need for the 116 numbers. In Czech Republic 98% of respondents agreed that the 116 numbers are very or fairly useful. However, when respondents were asked whether they were aware that the organisation Safety Line Association Sdruzen?Linka Bezpec?operated 116 111 helpline in Czech Republic, just 8% of respondents said they were familiar with either of these services, while 92% said they were unfamiliar with them. Among people who said they knew about the 116 initiative, 41% said they knew about the Safety Line Association Sdruzení Linka Bezpecí. The awareness of organisations providing 116 hotlines remained low (12%).

116 111 - Missing children

In 2011, 98% of Czechs find child helplines very useful or fairly useful. The number has been assigned on 21/02/2008 to Telefonica O2. And is operated by Safety Line Association Sdruzení Linka Bezpecí since 10/06/2008.

Disabled access to hotlines and helplines

Relatively few respondents agreed that enough was being done to help users with a disability to access hotlines and helplines. 33 % of people agree that enough is being done. However, more people (54%) disagree that enough is being done to help citizens with a disability, while some respondents (13%) say they do not know whether enough is being done in their country to help citizens with a disability to access these types of services.

Adequacy of information about hotlines and helplines of social value

Most people in the Czech Republic do not think that citizens of their country are adequately informed about the existence of hotlines and helplines of social value. Only 24% of respondents agree that people in their country are adequately informed, while 72% disagree that people in their country receive adequate information about these helplines.

Background:

Phone: +420 224 004 111
Fax: +420 224 004 830
Postal Address: Český telekomunikacní urad
P. O. Box 02,
CZ - 225 02 Praha 025

• Registry of 116 numbers