ACTIVITIES :: 112 :: 112 in Italy                                                                    

112 in Italy

1. Is 112 the main emergency number in Italy?

   • No, other numbers are working alongside 112

1. Can I call 112 from fixed phones and public pay phones?

   • Yes

2. Can I call 112 from mobile phones?

   • Yes

3. Can I reach 112 by another means than voice calls?

   • No

4. If I live in Italy and my mobile network does not cover the area I am in but another mobile network does, can I still call 112 (national roaming)?

   • Yes

5. If I am visiting Italy, can I call 112 through the mobile phone subscription I use in my home country (international roaming)?

   • Yes

6. Can I call 112 from a mobile phone that does not have a SIM card?

   • Yes

7. How long does it take for the 112 operator to answer my call?

   • N/A

8. When calling 112 in Italy, what languages are spoken?

   • Calls can be answered in French and English; Spanish and German in some cases and Slovenian is available in one region

9. If I am unable to tell the 112 operator where I am, will the emergency services be able to locate me? If so, how quickly?

   • Yes, within 2 seconds

10. In Italy, how many people know that they can call 112 from anywhere in the EU?

    • 7%

11. Who can I contact in Italy to share my experience or concerns regarding the use of 112?

    • You can refer to the following contact information:

            Ministero dello Sviluppo Economico - Dipartimento Comunicazioni or Ministero dell’Interno – Dipartimento della Pubblica Sicurezza

     

Disclaimers: the data is based on the information provided by Member States in the Communications Committee (COCOM) in January 2011 and on the Eurobarometer Survey on 112 (February 2011). External sites are not endorsed by the European Commission, they are given for information purposes only.