About this initiative
Directive amending Council Directive 93/13/EEC on unfair terms in consumer contracts, Directive 98/6/EC on consumer protection in the indication of the prices of products offered to consumers, Directive 2005/29/EC concerning unfair business-to-consumer commercial practices in the internal market, and Directive 2011/83/EU on consumer rights
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30 June 2017 - 28 July 2017
The Commission would like to hear your views.All feedback
Independent Retail Europe (Belgium)
Independent Retail Europe welcomes the Commission’s review of the consumer acquis. For both consumers and businesses, the rules need to be simple, understandable, straightforward and strictly proportional to the consumer protection objectives to be achieved. If businesses struggle to interpret the rules, or find them difficult to apply in modern contexts i.e multi-channel environment, they will reduce their commercial activities, leading to...
It is good to find that the EC does not lose focus on balancing a high level of consumer protection with competitiveness of enterprises. The EC is however strongly urged to address a problem in the CRD that online auction platforms are facing that can be easily fixed without prejudice to the level of consumer protection pursued by the CRD. Online auction platforms are typically sites where third parties offer goods for sale, sellers and...
BEUC - The European Consumer Organisation (Belgium)
BEUC, The European Consumer Organisation, would like to highlight the following (for details and other issues, see our Position attached) -RIGHT TO REMEDIES: We support an EU wide standard for individual rights and remedies of consumers, without lowering the level of protection that already exists in the MS. Consumers should be free to choose the remedies. - PENALTIES: Non-compliant traders should face truly dissuasive sanctions amounting to...
European Technology & Travel Services Association (Belgium)
ETTSA generally supports the direction taken by the European Commission as outlined in the Inception Impact Assessment of the targeted revision of EU consumer law directives. ETTSA welcomes the fact that B2B relations are not covered by the present initiative. We also welcome the removal of any unnecessary administrative burdens (e.g. cutting overlapping information requirements in the UCPD and CRD) as long as the consumer still receives...
Branchevereniging Organisatie voor Erkende Verhuizers (Netherlands)
Online platforms vergemakkelijken het contact tussen consument en leverancier rond de levering van producten en diensten. Belangrijk is dat de belangen van consumenten en van de uitvoerders van de diensten (subcontractors) die via het platform worden verkocht in voldoende mate zijn geborgd en dat deze borging ook een vorm van onafhankelijk toezicht omvat. Zodat niet alleen de belangen van het platform zijn beschermd, maar juist ook die van de...
Bundesverband Möbelspedition und Logistik (AMÖ) e.V. (Germany)
We would like to draw your attention to special implications of online-platforms (OP) used for removal activities. Please note that removals are not ordered daily, normally once in 10 days. A “wrong” decision made cannot be easily amended, but is extremely annoying and costly putting pressure on the person, which is in a life changing situation anyhow. OPs are increasingly used not only for trading goods but also for provision of services....