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Documentation on Multi-channel delivery of Public Services

Multi-Channel Fact sheet
    IDA Study on Multi-channel delivery of Public Services

Final Report of the Multi-channel delivery of e-government services - June 2004 (EN)

Analyses the impact of multi-channel delivery mechanisms from users and providers perspective and offers orientations to help public administrations to take decisions on which are the most appropriate channels to provide their services.

Download the Study
 Multi-channel delivery of Public Services
EnglishPDF[451 Kb]


Articles (EN)

IDA releases study on multi-channel delivery of e-Government services - IDA Report 23 - September 2004
IDA to assess multi-channel delivery of e-government services - IDA Report 20 - December 2003

IDA Work programmes (EN)

The HAM work programme 2004 - PDF (p.12)
The HAM work programme 2003 - PDF (p.15)



For further information on activities in the field of multi-channel delivery, visit the 'Multi-channel Delivery' fact sheet.