Growth

Product Contact Points

Product Contact Points

Article 9(1) of Regulation provides for Product Contact Points (PCP) to be set up in each Member State.

PCP provide economic operators or a competent authorities of another Member State with the following information:

  • The technical rules applicable to a specific type of product in the territory in which those Product Contact Points are established and information as to whether that type of product is subject to a requirement for prior authorisation under the laws of their Member State, together with information concerning the principle of mutual recognition and the application of this Regulation in the territory of that Member State;
  • The contact details of the competent authorities within that Member State by means of which they may be contacted directly, including the particulars of the authorities responsible for supervising the implementation of the technical rules in question in the territory of that Member State; and
  • The remedies generally available in the territory of that Member State in the event of a dispute between the competent authorities and an economic operator.

Product Contact Points respond free of charge and within 15 working days of receiving the information requests contemplated by the Mutual Recognition Regulation. They are encouraged to provide their services in several languages and to provide personalised advice to users.

Country Name Phone (p), fax (f) Email WWW
[+] Austria - (p) +43 1 71100-5555 service@bmwfw.gv.at website
Office name Bundesministerium für Wirtschaft, Familie und Jugend.
Product category All
Role -
Address Stubenring 1, Wien, 1010, AT
Working hours -
Last update 04/02/2013
[+] Belgium PAUWELS Tania (Mme) (p) + 32 (0)2/277 93 47 belspoc@economie.fgov.be website
Office name FPS Economy, SME, self-employed and Energy General Direction Quality and Security Division Quality and Innovation
Product category All
Role -
Address Koning Albert II-laan 16 - 5th floor (NG III), Bruxelles, 1000, BE
Working hours -
Last update 18/01/2013
[+] Bulgaria NIKIFOROVA VELICHKOVA Jana (Ms) (p) +359 2 940 7336; +359 2 940 7580; + 359 2 940 7565
(f) +359 2 987 8952
infopointBG@mee.government.bg -
Office name Ministry of Economy, Energy and Tourism, Technical Harmonisation and Consumer Policy Directorate. Technical Harmonisation - Foods and Horizontal Policy Unit
Product category All
Role -
Address -
Working hours -
Last update 10/10/2011
[+] Croatia - (p) +385 1 6109762 pcp@mingo.hr website
Office name Product Contact Point Croatia - Ministry of Economy
Product category -
Role -
Address Ulica grada Vukovara 78, 10000 Zagreb, HR
Working hours -
Last update 10/10/2013
[+] Cyprus IOANNOU Antonis (Mr)

(p) + 357 22 409 409
(f) + 357 22 754 103

aioannou@cys.mcit.gov.cy -
Office name Cyprus Organization for the Promotion of Quality Ministry of Commerce, Industry and Tourism
Product category All
Role Industrial Extension Officer
Address 13-15, A. Araouzou Str., Nicosia, CY
Working hours -
Last update 28/01/2010
[+] Cyprus ANDREOU Thea (Mrs) (p) + 357 22 409 404 tandreou@cys.mcit.gov.cy -
Office name Cyprus Organization for the Promotion of Quality Ministry of Commerce, Industry and Tourism
Product category All
Role -
Address 13-15, A. Araouzou Str., Nicosia, CY
Working hours -
Last update 28/01/2010
[+] Czech Republic HANÁKOVÁ Barbora (Ms) (p) +420 224 852 470
(f) +420 224 853 079
procop@mpo.cz website
Office name ProCoP Odbor vnitrního trhu a sluzeb EU Ministerstvo prumyslu a obchodu
Product category All
Role -
Address Na Frantisku 32, Praha - Prague, 11015 Praha 1, CZ
Working hours -
Last update 28/01/2010
[+] Denmark - (p) +45 35 46 62 00
(f) +45 35 46 60 01
pcp@erst.dk website
Office name Danish Business Authority
Product category All
Role -
Address Dahlerups Pakhus. Langelinie Allé 17, DK-2100 Copenhagen, DK
Working hours -
Last update 06/11/2012
[+] Estonia - (p) +372 6256405
(f) +372 6313660
el.teavitamine@mkm.ee -
Office name Majandus- ja Kommunikatsiooniministeerium
Office name (en) Ministry of Economic Affairs and Communications
Product category All
Role -
Address Harju 11, 15072 Tallinn, EE
Working hours -
Last update 28/01/2010
[+] Finland VILHUNEN Leila (Ms) (p) +358 10 606 4686
(f) +358 10 604 8998
sisamarkkinat@tem.fi -
Office name Ministry of Employment and the Economy/ Internal Market and Consumer Policy Group
Product category All
Role -
Address P.O. Box 32, FI-00023 Government, Finland
Working hours -
Last update 28/01/2010
[+] France MEBTOUCHE Karim (Mr) (p) +33 01 53 44 97 04
(f) +33 01 53 44 98 88
pcp.france@finances.gouv.fr website
Office name Ministère de l’économie, de l’industrie et de l’emploi DGCIS/SQUALPI
Product category All
Role -
Address 12, rue Villiot. Cedex 12, 75572 Paris, FR
Working hours -
Last update 13/09/2010
[+] Germany - (p) +49 30 8104 3702
(f) +49 30 8104 1947
produktinfostelle@bam.de website
Office name BAM Bundesanstalt für Materialforschung und -prüfung
Office name (en) BAM Federal Institute for Materials Research and Testing
Product category All, except food products, agricultural and fish products and products of daily use.
Role -
Address Unter den Eichen 87, D-12205 Berlin, DE
Working hours -
Comments The Federal Agency for Agriculture and Food (BLE) is the competent contact point for food products, agricultural and fish products and products of daily use. The Federal Institute for Materials Research and Testing (BAM) is the competent contact point for all other products.
Last update 28/01/2010
[+] Germany - (p) +49 228 6845 3499
(f) +49 228 6845 3790
produktinfo@ble.de website
Office name BLE Bundesanstalt für Landwirtschaft und Ernährung
Office name (en) BLE Federal Agency for Agriculture and Food
Product category Food, agricultural and fish products and products of daily use
Role -
Address Deichmanns Aue 29, D-53179 Bonn, DE
Working hours -
Comments The Federal Agency for Agriculture and Food (BLE) is the competent contact point for food products, agricultural and fish products and products of daily use. The Federal Institute for Materials Research and Testing (BAM) is the competent contact point for all other products.
Last update 28/01/2010
[+] Greece - (p) +30-210-3893680, +30-210-3893991
(f) +30-210-3893999
GGB.REG764@GGB.GR -
Office name Directorate of Quality Policy General Secretariat for Industry Ministry for Development and Competitiveness
Product category All
Role -
Address Kaniggos Square 20, 10181 Athens, EL
Working hours -
Last update 14/11/2013
[+] Hungary JUHÁSZ Eszter (Ms) (p) +361 4585-596 JuhaszE@mkeh.gov.hu, mkeh@mkeh.gov.hu website
Office name Magyar Kereskedelmi Engedélyezési Hivatal (http://mkeh.gov.hu/hivatal) Piacfelügyeleti és Műszaki Felügyeleti Hatóság (http://mkeh.gov.hu/piacfelugyeleti_muszaki)
Office name (en) Hungarian Trade Licensing Office, Under the surveillance of this Office: Market Surveillance and Technical Supervisory Authority
Product category All
Role -
Address Németvölgyi út 37-39, H-1124 Budapest, HU
Working hours -
Last update 19/12/2013
[+] Iceland BENEDIKTSDOTTIR, Valgerdur Run (Ms) - valgerdur.run.benediktsdottir@anr.is website
Office name Atvinnuvega- og nýsköpunarráðuneyti
Office name (en) Ministry of Industries and Innovation
Product category -
Role -
Address -
Working hours -
Last update 02/12/2014
[+] Ireland - (p) +353 1 807 3800
(f) +353 1 807 3838
pcp@nsai.ie -
Office name National Standards Authority of Ireland
Product category All
Role -
Address 1 Swift Square, Northwood, Santry, Dublin 9, IE
Working hours -
Last update 28/01/2010
[+] Italy - (p) +39 06 4705 2642, +39 06 4705 2158
(f) +39 06 4705 2017
pcp.italia@sviluppoeconomico.gov.it website
Office name Ministero dello sviluppo economico. Direzione Generale per il mercato, la concorrenza, il consumatore, la vigilanza e la normativa tecnica del Ministero dello Sviluppo Economico. DIPARTIMENTO PER L’IMPRESA E L’INTERNAZIONALIZZAZIONE
Product category All
Role -
Address Via Veneto, 33, 00187 Rome, IT
Working hours -
Comments Scarica il modulo di richiesta informazioni (Template for information request): http://www.sviluppoeconomico.gov.it/images/stories/recuperi/Dossier/Modello_richiesta_informazioni_a_PCP_Digitale.pdf (22 kB)
Last update 28/01/2010
[+] Latvia LAIZANS Viktors (Mr) (p) +371 6701 31 45 pcp@em.gov.lv website
Office name Ministry of Economics
Product category All
Role -
Address Brivibas 55, LV-1519 Riga, LV
Working hours -
Last update 01/09/2015
[+] Lithuania PECIULIS Konstantinas (Mr.) (p) +370 5 264 9072
(f) +370 5 204 5808
k.peciulis@enterpriselithuania.com website
Office name Point of Single Contact for Services and Products
Product category All
Role -
Address A. Gostauto str. 40A, LT-01112 Vilnius, LT
Working hours -
Last update 08/11/2012
[+] Luxembourg JACOBY Lynn (Mme) (p) +352 247 84159 pcpluxembourg@eco.etat.lu website
Office name Ministère de l’Economie et du Commerce extérieur, Direction de la réglementation des marchés et de la consommation
Product category -
Role -
Address -
Working hours -
Last update 12/05/2011
[+] Luxembourg WILMES Luc (Mr) (p) +352 247 84112 pcpluxembourg@eco.etat.lu website
Office name Ministère de l’Economie et du Commerce extérieur, Direction de la réglementation des marchés et de la consommation
Product category -
Role -
Address -
Working hours -
Last update 12/05/2011
[+] Malta - (p) +356 23952000 pcp.msa@msa.org.mt website
Office name Malta Standards Authority
Product category All
Role -
Address Evans Building, Second Floor Merchants Street, VLT 03 Valletta, MT
Working hours -
Last update 26/03/2015
[+] Netherlands - +31 (0)88 602 44 44 info@antwoordvoorbedrijven.nl website
Office name Antwoord voor Bedrijven
Product category All
Role -
Address Rijksdienst voor Ondernemend Nederland
Prinses Beatrixlaan 2 | 2595 AL | Den Haag
Postbus 93144 | 2509 AC | Den Haag
Working hours Working days from 9:00-12:00 and 14:00-17:00. On Mondays from 10:00.
Last update 26/03/2015
[+] Norway - (p) +47 22240451 pcp@nfd.dep.no website
Office name Product Contact Point
Product category -
Role -
Address -
Working hours -
Last update 02/12/2014
[+] Poland - (p) +48 22 693 50 45
(f) +48 22 693 40 29
pcp@mg.gov.pl website
Office name Ministerstwo Gospodarki, Departament Spraw Europejskich
Office name (en) Ministry of Economy, European Affairs Department
Product category All
Role -
Address Plac Trzech Krzyży 3/5, 00-507 Warszawa, PL
Working hours -
Last update 07/01/2013
[+] Portugal TEMUDO BAPTISTA António (Mr) (p) +351 213 819 300
(f) +351 213 819 322
pcp.agrimar@gpp.pt website
Office name GABINETE DE PLANEAMENTO E POLÍTICAS – GPP MINISTÉRIO DA AGRICULTURA, MAR, AMBIENTE E ORDENAMENTO DO TERRITÓRIO
Office name (en) Ministry of Agriculture, Sea, Environment and Spatial Planning
Product category Produtos agrícolas e da pesca (Agriculture and fish products)
Role Product Contact Point for a specific category of products
Address Rua Padre António Vieira, n.º 1, 1099-073 Lisboa, PT
Working hours -
Last update 10/02/2014
[+] Portugal MATOS BARROS Ana Paula (Ms) (p) +351 321 0331
(f) +351 323 7673
anapaula.barros@jogossantacasa.pt website
Office name SCML – SANTA CASA MISERICÓRDIA DE LISBOA MINISTÉRIO DA SOLIDARIEDADE, EMPREGO E DA SEGURANÇA SOCIAL
Office name (en) Ministry of Solidarity, Employment and Social Security
Product category Jogos Lotarias e Apostas (Gambling & Betting Games)
Role Product Contact Point for a specific category of products
Address Rua D. Pedro V nº 2, 1250-094 Lisboa, PT
Working hours -
Comments Contact person (2): Ms. Maria Isabel Pais isabel.pais@jogossantacasa.pt O IPQ é o coordenador de todos os PCP. Com a última alteração da Lei Orgânica do XIX Governo Constitucional resultaram dois Ministérios - o MAOTE e MAM -, com manutenção dos PCP anteriores, respetivamente a APA e o GPP. IPQ is the coordinator of all PCPs. The modification XIX Government Organic Law resulted in two Ministries – MAOTE and MAM - , which keep the previous PCPs, respectively APA e GPP.
Last update 10/02/2014
[+] Portugal FARIA DA COSTA Maria Margarida (Ms) (p) +351 21 472 8200 ext. 8303
(f) +351 21 472 8379
Group.reli@apambiente.pt website
Office name AGÊNCIA PORTUGUESA DO AMBIENTE MINISTÉRIO DO AMBIENTE, ORDENAMENTO DO TERRITÓRIO e ENERGIA
Office name (en) Ministry of Environment and Energy
Product category Rótulo Ecológico Europeu; REACH; Ecolabel; CLP
Role Product Contact Point for a specific category of products
Address Rua da Murgueira, 9/9, 2611-865 Amadora (Zambujal), PT
Working hours -
Comments Rótulo Ecológico Europeu ; Regulamento REACH (Directiva 1907/2006)/CLP (Directiva 1272/2008);(European Ecolabel ; Registration, Evaluation, Authorisation and Restriction of Chemicals (REACH) ; Classification, Labelling and Packaging (CLP))
Last update 10/02/2014
[+] Portugal NOGUEIRA Paulo (Professor) (p) +351 21 843 0500
(f) +351 21 843 0530
pcprrm@dgs.pt website
Office name DIRECÇÃO-GERAL DA SAÚDE/ DIRECTORATE-GENERAL OF HEALTH MINISTÉRIO DA SAÚDE
Office name (en) Ministry Of Health
Product category Products for the health sector
Role Product Contact Point for a specific category of products
Address Alameda D. Alfonso Henriques 45, 1049-005 Lisboa, PT
Working hours -
Last update 10/02/2014
[+] Portugal CORREIA DE MORAIS Isabel Maria (Ms) (p) +351 225 198 100
(f) +351 225 198 147
PCPRRM@incm.pt website
Office name Imprensa Nacional Casa da Moeda, SA. Contrastaria do Porto (Oporto Assay Office) MINISTÉRIO DAS FINANÇAS
Office name (en) Ministry of Finance
Product category Artigos de metais preciosos, barras e moedas de metais preciosos (Articles of precious metals, bars and coins of precious metals)
Role Product Contact Point for a specific category of products
Address Rua Visconde de Bóbeda s/n, 4000-109 Porto, PT
Working hours -
Last update 10/02/2014
[+] Portugal CASACA Teresa (Ms) (p) +351 21 294 82 26
(f) +351 21 294 81 321
Reg764@ipq.pt website
Office name INSTITUTO PORTUGUÊS DA QUALIDADE, MINISTÉRIO DA ECONOMIA E DO EMPREGO
Office name (en) Portuguese Institute for Quality, Ministry of Economy and Employment
Product category Industrial products and products not covered by the remaining PCP
Role Main Product Contact Point
Address Rua António Gião, nº 2, 2829-513 Caparica, PT
Working hours -
Last update 26/03/2015
[+] Portugal DE ALMEIDA PEREIRA Paulo Jorge (Mr) (p) +351 218 111 000 ext. 15100
(f) +351 213 874 772
depaex@psp.pt website
Office name DIRECÇÃO NACIONAL DA POLÍCIA DE SEGURANÇA PÚBLICA – DEPARTAMENTO DE ARMAS E EXPLOSIVOS. MINISTÉRIO DA ADMINISTRAÇÃO INTERNA
Office name (en) Ministry of Internal Affairs
Product category Arms and firearms
Role Product Contact Point for a specific category of products
Address Rua Artilharia 1, nº 21, 1269-003 Lisboa, PT
Working hours -
Last update 10/02/2014
[+] Romania - (p) +40 21 317 3807
(f) +40 31 805 5939
raluca.nadoliu@cncan.ro website
Office name Comisia Naţională pentru Controlul Activităţilor Nucleare Direcţia Relaţii Internaţionale
Office name (en) National Commission for the Control of Nuclear Activities
Product category Nuclear safety
Role Product Contact Point for a specific cathegory of products
Address Bd-ul Libertăţii nr. 14, sector 5, 050706 Bucureşti, RO
Working hours -
Last update 28/01/2010
[+] Romania - (p) +40 21 202 5244
(f) +40 21 202 5245
information_reg764@minind.ro website
Office name Ministerul Economiei Direcţia Cooperare Internaţională, Afaceri Europene
Product category Besides this main Product Contact Point, there are 4 other Product Contact Points for specific areas
Role Main Product Contact Point
Address Calea Victoriei 152, 010096 Bucuresti, RO
Working hours -
Last update 28/01/2010
[+] Romania - (p) +40 72 816 2269
(f) +40 21 312 4967
bortisca.codrin@ansvsa.ro website
Office name Autoritatea Naţională Sanitar-Veterinară şi pentru Siguranţa Alimentelor
Office name (en) National Authority Sanitary-Veterinary and for the Food Safety
Product category Veterinary and Food Safety
Role Product Contact Point for a specific category of products
Address Negustori 1B, sector 2, 023951 Bucureşti, RO
Working hours -
Last update 26/03/2015
[+] Romania - (p) +40 21 332 0954 (interior 246)
(f) +40 21 332 0615
Regulament764@brml.ro website
Office name Biroul Român de Metrologie Legală Direcţia Tehnică
Office name (en) Romanian Bureau of Legal Metrology
Product category Metrology
Role Product Contact Point for a specific cathegory of products
Address Şos. Vitan Bârzeşti 11, sector 4, 042122 Bucureşti, RO
Working hours -
Last update 28/01/2010
[+] Romania - (p) +40 37 211 1409

info@mdrap.ro

infoprod_constructii@mdrap.ro

website
Office name Ministerul Dezvoltării Regionale şi Locuinţei
Office name (en) Ministry of Regional Development and Housing
Product category Construction products
Role Product Contact Point for a specific cathegory of products
Address Strada Apolodor nr. 17, Latura Nord, sector 5, 050741 Bucureşti, RO
Working hours -
Last update 02/12/2014
[+] Slovakia STEINLOVA Kvetoslava (Mrs.) (p) + 421 2 5249 3521
(f) + 421 2 5249 3521
productinfo@normoff.gov.sk -
Office name -
Product category All
Role Head of the Department
Address -
Working hours -
Last update 05/11/2009
[+] Slovenia SMRKOVIC Enisa (Mrs) (p) +386 1 478 3068
(f) +386 1 478 3098
info@sist.si website
Office name Slovenian Institute for Standardization (SIST)
Product category All
Role -
Address Šmartinska cesta 152, SI-1000 Ljubljana, SI
Working hours -
Last update 26/03/2010
[+] Spain PCP Spain Regulation (EC) 764/2008 (p) +34 91 349 37 78
(f) +34 91 349 37 40
pcontactpoint@comercio.mineco.es -
Office name S. G. de Inspección, Certificación y Asistencia Técnica del Comercio Exterior Dirección General de Comercio e Inversiones SECRETARÍA DE ESTADO DE COMERCIO MINISTERIO DE ECONOMÍA Y COMPETITIVIDAD
Product category All
Role -
Address Paseo de la Castellana, 162-6ª planta, 28046 Madrid, ES
Working hours -
Last update 26/06/2012
[+] Sweden - (p) +46 8 690 48 00
(f) +46 8 30 67 59
pcp@kommers.se website
Office name Kommerskollegium
Office name (en) National Board of Trade
Product category All
Role -
Address Box 6803, S-113 86 Stockholm, SE
Working hours -
Last update 28/01/2010
[+] Turkey - (p) +90 312 2125897
(f) +90 312 2128768
abteknik@economy.gov.tr website
Office name Republic of Turkey Ministry of Economy DG Product Safety & Inspection
Product category -
Role -
Address -
Working hours -
Last update 11/07/2014
[+] United Kingdom - - mutual.recognition@berr.gsi.gov.uk website
Office name -
Product category All
Role -
Address -
Working hours -
Last update 28/01/2010

Article 10

  1. Product Contact Points shall, at the request of, inter alia, an economic operator or a competent authority of another Member State, provide the following information:

    1. the technical rules applicable to a specific type of product in the territory in which those Product Contact Points are established and information as to whether that type of product is subject to a requirement for prior authorisation under the laws of their Member State, together with information concerning the principle of mutual recognition and the application of this Regulation in the territory of that Member State;
    2. the contact details of the competent authorities within that Member State by means of which they may be contacted directly, including the particulars of the authorities responsible for supervising the implementation of the technical rules in question in the territory of that Member State;
    3. the remedies generally available in the territory of that Member State in the event of a dispute between the competent authorities and an economic operator.
  2. Product Contact Points shall respond within 15 working days of receiving any request as referred to in paragraph 1.
  3. Product Contact Points in the Member State in which the economic operator concerned has lawfully marketed the product in question may provide the economic operator or the competent authority as referred to in Article 6 with any relevant information or observations.
  4. Product Contact Points shall not charge any fee for the provision of the information referred to in paragraph 1.
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