Regulation (EC) No 924/2009
- Amendment to the Regulation (EC) No 924/2009 – Article 17 of Regulation (EU) No 260/2012 on technical and business requirements for credit transfers and direct debits in euro
- Extension to Romanian lei
- Application of the Regulation (EC) No 924/2009 – Direct charging of cardholders for cross-border ATM withdrawals
- Application of Article 8 of Regulation (EC) No 924/2009 – Reachability for direct debit transactions
- Extension to Swedish Kronor
Frequently asked questions (FAQ)
What to do in case of problems?
- Read carefully the Frequently asked questions.
- Contact your payment service provider and ask for clarifications and resolution of your problem, if applicable.
- If you believe that the rules of Regulation (EC) No 924/2009 have been breached by a payment service provider, please contact the national competent authorities (notified by the Member States) responsible for the application of the Regulation in your Member State or in a Member State where the problem appeared.
- Alternatively, in particular when your problem appears to be a mistake of a bank rather than the incorrect application of the Regulation rules, you may contact the national out-of-court redress bodies (notified by the Member States) and ask them to mediate in the resolution of your dispute.
Study on the impact of Directive 2007/64/EC on payment services in the internal market and on the application of Regulation (EC) No 924/2009 on cross-border payments in the Community