Financial Dispute Resolution Network

How to use FIN-NET?
Key documents

Welcome to FIN-NET

FIN-NET is a financial dispute resolution network of national out-of-court complaint schemes in the European Economic Area countries (the European Union Member States plus Iceland, Liechtenstein and Norway) that are responsible for handling disputes between consumers and financial services providers, i.e. banks, insurance companies, investment firms and others. This network was launched by the European Commission in 2001.

Within FIN-NET, the schemes cooperate to provide consumers with easy access to out-of-court complaint procedures in cross-border cases. If a consumer in one country has a dispute with a financial services provider from another country, FIN-NET members will put the consumer in touch with the relevant out-of court complaint scheme and provide the necessary information about it.

Read more on page How to use FIN-NET.


FIN-NET's name has been recently misappropriated by fraudsters who, unlawfully using the logo of FIN-NET or of its members, attempted to make consumers pay to access FIN-NET services. In some cases, this took the form of a retainer fee expressed as a percentage of the claim or of a charge to obtain a form to address one's claim to FIN-NET. Do not fall into this trap! FIN-NET's role and competences are clearly outlined on this website and the services offered by FIN-NET are free of charge.