Before filling in this questionnaire please read the following privacy statement:
The following questionnaire aims at providing the European Commission with experience-based evidence of "the remaining obstacles to a fully functioning Single Market for services, including in so far as possible non-regulatory restrictions, and the effectiveness and consistency of the existing legal framework applying to a sample of services activities". It targets all companies, especially SMEs, which provide services cross-border, have established a business in another Member State, have purchased cross-border services, or have tried to do so but have failed for different reasons. This includes activities carried out online. It is also an invitation of recipient of such services, consumers or other business, to provide feedback.
The questionnaire includes the following sections, which should only be filled in if they are relevant for the respondent dependent on his caseI. Information about the respondentII. General questions to respondents doing business in or buying services from another EU countryIII. Specific questions to respondents doing business in another EU countryIV. Specific questions to respondents not doing business or buying services in another EU countryV. Specific questions to respondents buying services from another EU countryThe questionnaire will also serve as a basis for discussions in local stakeholder workshops to be organised in the Member States in the context of the Single Market Forum 2014/2015. Such workshops will take place in autumn 2014.
You can soon find the date and place of the workshop closest to you on our website:http://ec.europa.eu/internal_market/services/services-dir/implementation/2012-communication/index_en.htmandhttp://ec.europa.eu/internal_market/forum/index_en.htm
Please provide your details below (optional)
Name of the organisation
Position or job title
Would you be willing to take part in future research, for example through short follow-up interviews by telephone?
Please indicate how your company developed in the last two years and whether it moved from one of the above categories to another one.
Please indicate as appropriate:*
In which countries do you do business/buy services from?*
Did you encounter any difficulties in providing services in another EU country, prior to and during your activities? Please mention and possibly explain all that apply. Please rank the relevant difficulties in order of importance (1 being the most important difficulty). Please mention the country/ies concerned.
a. Cultural difficulties:
Temporary service provision
Differences in consumer /clients' behaviour*
Lack of interest of clients*
Please specify as appropriate*
Rules requiring prior authorisations or regulating your activity such as the recognition of professional qualifications*
Rules requiring prior authorisations or regulating your activity such as advertising*
Rules requiring prior authorisations or regulating your activity such as insurance*
Consumer protection legislation (e.g. applicable law, after-sales rules, dispute resolution)*
Labour law (e.g. posting of workers)*
Environmental rules (including waste)*
Contractual barriers (e.g. territorial restrictions allowed under national law)*
Rules on VAT*
Please rank the importance of the difficulty (1 being the most important difficulty)
c. Standards and certification:
Differences in technical standards*
Differences in standards in the field of services*
Differences in applicable certificates (e.g. of conformity with a standard)*
d. Administrative difficulties:
Difficulties finding information on applicable rules *
Heavy administrative burden/ extensive number ofprocedures/ length and costs of procedures*
Lack of digitalisation in administrative procedures*
*Please note that in each Member State one point of contact exists (called Point of Single Contact) which have to provide to businesses information on applicable rules and allow completion of administrative procedures online, for services covered by the Services Directive.
e. Other difficulties you may want to mention, not covered by the categories above:
Standards and certification*
If possible, please estimate the economic impact of those difficulties on your business, in terms of additional costs, lost profits, or reduced market shares compared to domestic competitors in a year? If not possible, please give other facts justifying your opinion.*
If you are doing business in several EU countries, there might be difficulties but also good examples and even success stories for you. Which factors have contributed to a success story? (several answers possible)*
In which EU countries did you try to do business?
by setting up an establishment
without setting up an establishment
I am interested in operating in my own country only due to economic reasons*
Lack of trust towards foreign providers/clients*
Difficult after-sales service*
Difficult possible dispute resolution*
Cultural barriers such as language differences*
Cultural barriers such as differences in consumer behaviour*
Cultural barriers such as labour relations*
Other cultural barriers*
Rules requiring prior authorisations or regulating your business activity such as the recognition of professional qualifications*
Standards and certification such as differences in technical product*
Differences in applicable certification rules (e.g. of conformity with a standard)*
Other barriers related to standards and certification*
Administrative barriers such as difficulties finding information on applicable rules **
Administrative barriers such as heavy administrative burden (extensive number of procedures, high costs and lengthy procedures)*
Other administrative barriers*
Please specify other cultural barriers:*
Please specify other regulatory barriers:*
Please specify other barriers related to standards and certification:*
Please specify other administrative barriers:*
Please specify other barriers:*
In which sectors do you buy services? (use NACE codes if possible)*
Did you encounter any difficulties in buying services cross-border? Please explain as you feel appropriate and rank the relevant difficulties in order of importance (1 being the most important difficulty). Please mention the country/ies concerned.