Eurostat's Concepts and Definitions Database


Accessibility of services
Term extension
This relates to the services used by the household with regard to financial, physical, technical and health conditions. Accessibility of services is to be assessed in terms of physical and technical access, and opening hours, but not in terms of quality, price and similar aspects. Consequently, the access should refer to an objective and physical reality. It should not be based on a subjective feeling.
Access should be determined in relation to the services actually used by the household. Physical access has to be assessed in terms of distance but also of infrastructure and equipment for example for respondents with a physical disability.

The services provided at home should also be taken into account, if they are actually used by the household. Accessibility has thus to be evaluated regardless of the way(s) the household access to the service.

The respondent should give an answer for the household as a whole. If the respondent does not use a service but other household member(s) do, he or she should assess the accessibility according to this(these) other household member(s).
European Union, Council Regulation (EC) No 362/2008 of 14 April 2008 implementing Regulation (EC) No 1177/2003 of the European Parliament and of the Council concerning Community statistics on income and living conditions (EU-SILC) as regards the 2009 list of target secondary variables on material deprivation
Statistical theme(s)
  • Population and Social Conditions
  • Other languages
    Term Term extension    
  • Zugänglichkeit der Leistungen
  • EU-SILC View (Deutsch)
  • Accessibilité aux services
  • EU-SILC View (Français)