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Capital goods industries are greatly important for the Italian economy and can be a lever for economical development. Companies in this sector are often SMEs working to order. Such industrial contexts lack business reference paradigms, that exist in mass production contexts (e.g. lean manufacturing). Companies, moreover, are integrating their product offerings with related services (before and after-sales), to offer “solutions” to customers. Such solutions rely on business models that transfer risks form the customer to the manufacturer, which keep the product ownership. Most often they are associated to product re-design techniques aimed at reducing the total cost of ownership of the goods (usage, maintenance, etc.). The project objective is to develop new management model for the product-service supply chains of capital goods.
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