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Single market for goods

Product Contact Points

Article 9(1) of Regulation provides for Product Contact Points (PCP) to be set up in each Member State.

PCP provide economic operators or a competent authorities of another Member State with the following information:

  • The technical rules applicable to a specific type of product in the territory in which those Product Contact Points are established and information as to whether that type of product is subject to a requirement for prior authorisation under the laws of their Member State, together with information concerning the principle of mutual recognition and the application of this Regulation in the territory of that Member State;
  • The contact details of the competent authorities within that Member State by means of which they may be contacted directly, including the particulars of the authorities responsible for supervising the implementation of the technical rules in question in the territory of that Member State; and
  • The remedies generally available in the territory of that Member State in the event of a dispute between the competent authorities and an economic operator.

Product Contact Points respond free of charge and within 15 working days of receiving the information requests contemplated by the Mutual Recognition Regulation. They are encouraged to provide their services in several languages and to provide personalised advice to users.

CountryNamePhone (p), fax (f)EmailWWW
[+]Austria-(p) +43 1 71100-5555service@bmwfj.gv.atwebsite
Office nameBundesministerium für Wirtschaft, Familie und Jugend.
Product categoryAll
Role-
AddressStubenring 1, Wien, 1010, AT
Working hours-
Last update04/02/2013
[+]BelgiumPAUWELS Tania (Mme)(p) + 32 (0)2/277 93 47belspoc@economie.fgov.bewebsite
Office nameFPS Economy, SME, self-employed and Energy General Direction Quality and Security Division Quality and Innovation
Product categoryAll
Role-
AddressKoning Albert II-laan 16 - 5th floor (NG III), Bruxelles, 1000, BE
Working hours-
Last update18/01/2013
[+]BulgariaNIKIFOROVA VELICHKOVA Jana (Ms)(p) +359 2 940 7336; +359 2 940 7580; + 359 2 940 7565
(f) +359 2 987 8952
infopointBG@mee.government.bg-
Office nameMinistry of Economy, Energy and Tourism, Technical Harmonisation and Consumer Policy Directorate. Technical Harmonisation - Foods and Horizontal Policy Unit
Product categoryAll
Role-
Address-
Working hours-
Last update10/10/2011
[+]Croatia-(p) +385 1 6109762pcp@mingo.hrwebsite
Office nameProduct Contact Point Croatia - Ministry of Economy
Product category-
Role-
AddressUlica grada Vukovara 78, 10000 Zagreb, HR
Working hours-
Last update10/10/2013
[+]CyprusIOANNOU Antonis (Mr)

(p) + 357 22 409 409
(f) + 357 22 754 103

aioannou@cys.mcit.gov.cy-
Office nameCyprus Organization for the Promotion of Quality Ministry of Commerce, Industry and Tourism
Product categoryAll
RoleIndustrial Extension Officer
Address13-15, A. Araouzou Str., Nicosia, CY
Working hours-
Last update28/01/2010
[+]CyprusANDREOU Thea (Mrs)(p) + 357 22 409 404tandreou@cys.mcit.gov.cy-
Office nameCyprus Organization for the Promotion of Quality Ministry of Commerce, Industry and Tourism
Product categoryAll
Role-
Address13-15, A. Araouzou Str., Nicosia, CY
Working hours-
Last update28/01/2010
[+]Czech RepublicHANÁKOVÁ Barbora (Ms)(p) +420 224 852 470
(f) +420 224 853 079
procop@mpo.czwebsite
Office nameProCoP Odbor vnitrního trhu a sluzeb EU Ministerstvo prumyslu a obchodu
Product categoryAll
Role-
AddressNa Frantisku 32, Praha - Prague, 11015 Praha 1, CZ
Working hours-
Last update28/01/2010
[+]Denmark-(p) +45 35 46 62 00
(f) +45 35 46 60 01
pcp@erst.dkwebsite
Office nameDanish Business Authority
Product categoryAll
Role-
AddressDahlerups Pakhus. Langelinie Allé 17, DK-2100 Copenhagen, DK
Working hours-
Last update06/11/2012
[+]Estonia-(p) +372 6256405
(f) +372 6313660
el.teavitamine@mkm.ee-
Office nameMajandus- ja Kommunikatsiooniministeerium
Office name (en)Ministry of Economic Affairs and Communications
Product categoryAll
Role-
AddressHarju 11, 15072 Tallinn, EE
Working hours-
Last update28/01/2010
[+]FinlandVILHUNEN Leila (Ms)(p) +358 10 606 4686
(f) +358 10 604 8998
sisamarkkinat@tem.fi-
Office nameMinistry of Employment and the Economy/ Internal Market and Consumer Policy Group
Product categoryAll
Role-
AddressP.O. Box 32, FI-00023 Government, Finland
Working hours-
Last update28/01/2010
[+]FranceMEBTOUCHE Karim (Mr)(p) +33 01 53 44 97 04
(f) +33 01 53 44 98 88
pcp.france@finances.gouv.frwebsite
Office nameMinistère de l’économie, de l’industrie et de l’emploi DGCIS/SQUALPI
Product categoryAll
Role-
Address12, rue Villiot. Cedex 12, 75572 Paris, FR
Working hours-
Last update13/09/2010
[+]Germany-(p) +49 30 8104 3702
(f) +49 30 8104 1947
produktinfostelle@bam.dewebsite
Office nameBAM Bundesanstalt für Materialforschung und -prüfung
Office name (en)BAM Federal Institute for Materials Research and Testing
Product categoryAll, except food products, agricultural and fish products and products of daily use.
Role-
AddressUnter den Eichen 87, D-12205 Berlin, DE
Working hours-
CommentsThe Federal Agency for Agriculture and Food (BLE) is the competent contact point for food products, agricultural and fish products and products of daily use. The Federal Institute for Materials Research and Testing (BAM) is the competent contact point for all other products.
Last update28/01/2010
[+]Germany-(p) +49 228 6845 3499
(f) +49 228 6845 3790
produktinfo@ble.dewebsite
Office nameBLE Bundesanstalt für Landwirtschaft und Ernährung
Office name (en)BLE Federal Agency for Agriculture and Food
Product categoryFood, agricultural and fish products and products of daily use
Role-
AddressDeichmanns Aue 29, D-53179 Bonn, DE
Working hours-
CommentsThe Federal Agency for Agriculture and Food (BLE) is the competent contact point for food products, agricultural and fish products and products of daily use. The Federal Institute for Materials Research and Testing (BAM) is the competent contact point for all other products.
Last update28/01/2010
[+]Greece-(p) +30-210-3893680, +30-210-3893991
(f) +30-210-3893999
GGB.REG764@GGB.GR-
Office nameDirectorate of Quality Policy General Secretariat for Industry Ministry for Development and Competitiveness
Product categoryAll
Role-
AddressKaniggos Square 20, 10181 Athens, EL
Working hours-
Last update14/11/2013
[+]HungaryJUHÁSZ Eszter (Ms)(p) +361 4585-596JuhaszE@mkeh.gov.hu, mkeh@mkeh.gov.huwebsite
Office nameMagyar Kereskedelmi Engedélyezési Hivatal (http://mkeh.gov.hu/hivatal) Piacfelügyeleti és Műszaki Felügyeleti Hatóság (http://mkeh.gov.hu/piacfelugyeleti_muszaki)
Office name (en)Hungarian Trade Licensing Office, Under the surveillance of this Office: Market Surveillance and Technical Supervisory Authority
Product categoryAll
Role-
AddressNémetvölgyi út 37-39, H-1124 Budapest, HU
Working hours-
Last update19/12/2013
[+]IcelandBENEDIKTSDOTTIR, Valgerdur Run (Ms)-valgerdur.run.benediktsdottir@anr.iswebsite
Office nameAtvinnuvega- og nýsköpunarráðuneyti
Office name (en)Ministry of Industries and Innovation
Product category-
Role-
Address-
Working hours-
Last update02/12/2014
[+]Ireland-(p) +353 1 807 3800
(f) +353 1 807 3838
pcp@nsai.ie-
Office nameNational Standards Authority of Ireland
Product categoryAll
Role-
Address1 Swift Square, Northwood, Santry, Dublin 9, IE
Working hours-
Last update28/01/2010
[+]Italy-(p) +39 06 4705 2642, +39 06 4705 2158
(f) +39 06 4705 2017
pcp.italia@sviluppoeconomico.gov.itwebsite
Office nameMinistero dello sviluppo economico. Direzione Generale per il mercato, la concorrenza, il consumatore, la vigilanza e la normativa tecnica del Ministero dello Sviluppo Economico. DIPARTIMENTO PER L’IMPRESA E L’INTERNAZIONALIZZAZIONE
Product categoryAll
Role-
AddressVia Veneto, 33, 00187 Rome, IT
Working hours-
CommentsScarica il modulo di richiesta informazioni (Template for information request): http://www.sviluppoeconomico.gov.it/pdf_upload/documenti/Modello _richiesta_informazioni_a_PCP_Digitale.doc
Last update28/01/2010
[+]Latvia-(p) +371 6701 31 43pcp@em.gov.lvwebsite
Office nameMinistry of Economics
Product categoryAll
Role-
AddressBrivibas 55, LV-1519 Riga, LV
Working hours-
Last update28/01/2010
[+]LithuaniaPECIULIS Konstantinas (Mr.)(p) +370 5 264 9072
(f) +370 5 204 5808
k.peciulis@enterpriselithuania.comwebsite
Office namePoint of Single Contact for Services and Products
Product categoryAll
Role-
AddressA. Gostauto str. 40A, LT-01112 Vilnius, LT
Working hours-
Last update08/11/2012
[+]LuxembourgJACOBY Lynn (Mme)(p) +352 247 84159pcpluxembourg@eco.etat.luwebsite
Office nameMinistère de l’Economie et du Commerce extérieur, Direction de la réglementation des marchés et de la consommation
Product category-
Role-
Address-
Working hours-
Last update12/05/2011
[+]LuxembourgWILMES Luc (Mr)(p) +352 247 84112pcpluxembourg@eco.etat.luwebsite
Office nameMinistère de l’Economie et du Commerce extérieur, Direction de la réglementation des marchés et de la consommation
Product category-
Role-
Address-
Working hours-
Last update12/05/2011
[+]Malta-(p) +356 23952000pcp.msa@msa.org.mtwebsite
Office nameMalta Standards Authority
Product categoryAll
Role-
AddressEvans Building, Second Floor Merchants Street, VLT 03 Valletta, MT
Working hours-
Last update05/11/2009
[+]Netherlands-(p) +31 88 602 4444-website
Office nameAntwoord voor bedrijven
Product categoryAll
Role-
AddressPrinses Beatrixlaan 2, 2595 AL Den Haag, NL
Working hoursWorking days from 9:00-12:00 and 14:00-17:00. On Mondays from 10:00.
Last update02/04/2013
[+]Norway-(p) +47 22240451pcp@nfd.dep.nowebsite
Office nameProduct Contact Point
Product category-
Role-
Address-
Working hours-
Last update02/12/2014
[+]Poland-(p) +48 22 693 50 45
(f) +48 22 693 40 29
pcp@mg.gov.plwebsite
Office nameMinisterstwo Gospodarki, Departament Spraw Europejskich
Office name (en)Ministry of Economy, European Affairs Department
Product categoryAll
Role-
AddressPlac Trzech Krzyży 3/5, 00-507 Warszawa, PL
Working hours-
Last update07/01/2013
[+]PortugalTEMUDO BAPTISTA António (Mr)(p) +351 213 819 300
(f) +351 213 819 322
pcp.agrimar@gpp.ptwebsite
Office nameGABINETE DE PLANEAMENTO E POLÍTICAS – GPP MINISTÉRIO DA AGRICULTURA, MAR, AMBIENTE E ORDENAMENTO DO TERRITÓRIO
Office name (en)Ministry of Agriculture, Sea, Environment and Spatial Planning
Product categoryProdutos agrícolas e da pesca (Agriculture and fish products)
RoleProduct Contact Point for a specific category of products
AddressRua Padre António Vieira, n.º 1, 1099-073 Lisboa, PT
Working hours-
Last update10/02/2014
[+]PortugalMATOS BARROS Ana Paula (Ms)(p) +351 321 0331
(f) +351 323 7673
anapaula.barros@jogossantacasa.ptwebsite
Office nameSCML – SANTA CASA MISERICÓRDIA DE LISBOA MINISTÉRIO DA SOLIDARIEDADE, EMPREGO E DA SEGURANÇA SOCIAL
Office name (en)Ministry of Solidarity, Employment and Social Security
Product categoryJogos Lotarias e Apostas (Gambling & Betting Games)
RoleProduct Contact Point for a specific category of products
AddressRua D. Pedro V nº 2, 1250-094 Lisboa, PT
Working hours-
CommentsContact person (2): Ms. Maria Isabel Pais isabel.pais@jogossantacasa.pt O IPQ é o coordenador de todos os PCP. Com a última alteração da Lei Orgânica do XIX Governo Constitucional resultaram dois Ministérios - o MAOTE e MAM -, com manutenção dos PCP anteriores, respetivamente a APA e o GPP. IPQ is the coordinator of all PCPs. The modification XIX Government Organic Law resulted in two Ministries – MAOTE and MAM - , which keep the previous PCPs, respectively APA e GPP.
Last update10/02/2014
[+]PortugalESPADA Graça (Ms)(p) +351 21 472 8200 ext. 8303
(f) +351 21 472 8379
PCPRRM@apambiente.ptwebsite
Office nameAGÊNCIA PORTUGUESA DO AMBIENTE MINISTÉRIO DO AMBIENTE, ORDENAMENTO DO TERRITÓRIO e ENERGIA
Office name (en)Ministry of Environment and Energy
Product categoryRótulo Ecológico Europeu; REACH; Ecolabel; CLP
RoleProduct Contact Point for a specific category of products
AddressRua da Murgueira, 9/9, 2611-865 Amadora (Zambujal), PT
Working hours-
CommentsRótulo Ecológico Europeu ; Regulamento REACH (Directiva 1907/2006)/CLP (Directiva 1272/2008);(European Ecolabel ; Registration, Evaluation, Authorisation and Restriction of Chemicals (REACH) ; Classification, Labelling and Packaging (CLP))
Last update10/02/2014
[+]PortugalNOGUEIRA Paulo (Professor)(p) +351 21 843 0500
(f) +351 21 843 0530
pcprrm@dgs.ptwebsite
Office nameDIRECÇÃO-GERAL DA SAÚDE/ DIRECTORATE-GENERAL OF HEALTH MINISTÉRIO DA SAÚDE
Office name (en)Ministry Of Health
Product categoryProducts for the health sector
RoleProduct Contact Point for a specific category of products
AddressAlameda D. Alfonso Henriques 45, 1049-005 Lisboa, PT
Working hours-
Last update10/02/2014
[+]PortugalCORREIA DE MORAIS Isabel Maria (Ms)(p) +351 225 198 100
(f) +351 225 198 147
PCPRRM@incm.ptwebsite
Office nameImprensa Nacional Casa da Moeda, SA. Contrastaria do Porto (Oporto Assay Office) MINISTÉRIO DAS FINANÇAS
Office name (en)Ministry of Finance
Product categoryArtigos de metais preciosos, barras e moedas de metais preciosos (Articles of precious metals, bars and coins of precious metals)
RoleProduct Contact Point for a specific category of products
AddressRua Visconde de Bóbeda s/n, 4000-109 Porto, PT
Working hours-
Last update10/02/2014
[+]PortugalCASACA Teresa (Ms)(p) +351 21 294 82 26
(f) +351 21 294 81 321
Reg764@ipq.ptwebsite
Office nameINSTITUTO PORTUGUÊS DA QUALIDADE, MINISTÉRIO DA ECONOMIA E DO EMPREGO
Office name (en)Portuguese Institute for Quality, Ministry of Economy and Employment
Product categoryIndustrial products and products not covered by the remaining PCP
RoleMain Product Contact Point
AddressRua António Gião, nº 2, 2829-513 Caparica, PT
Working hours-
Last update10/02/2014
[+]PortugalDE ALMEIDA PEREIRA Paulo Jorge (Mr)(p) +351 218 111 000 ext. 15100
(f) +351 213 874 772
depaex@psp.ptwebsite
Office nameDIRECÇÃO NACIONAL DA POLÍCIA DE SEGURANÇA PÚBLICA – DEPARTAMENTO DE ARMAS E EXPLOSIVOS. MINISTÉRIO DA ADMINISTRAÇÃO INTERNA
Office name (en)Ministry of Internal Affairs
Product categoryArms and firearms
RoleProduct Contact Point for a specific category of products
AddressRua Artilharia 1, nº 21, 1269-003 Lisboa, PT
Working hours-
Last update10/02/2014
[+]Romania-(p) +40 21 317 3807
(f) +40 31 805 5939
raluca.nadoliu@cncan.rowebsite
Office nameComisia Naţională pentru Controlul Activităţilor Nucleare Direcţia Relaţii Internaţionale
Office name (en)National Commission for the Control of Nuclear Activities
Product categoryNuclear safety
RoleProduct Contact Point for a specific cathegory of products
AddressBd-ul Libertăţii nr. 14, sector 5, 050706 Bucureşti, RO
Working hours-
Last update28/01/2010
[+]Romania-(p) +40 21 202 5244
(f) +40 21 202 5245
information_reg764@minind.rowebsite
Office nameMinisterul Economiei Direcţia Cooperare Internaţională, Afaceri Europene
Product categoryBesides this main Product Contact Point, there are 4 other Product Contact Points for specific areas
RoleMain Product Contact Point
AddressCalea Victoriei 152, 010096 Bucuresti, RO
Working hours-
Last update28/01/2010
[+]Romania-(p) +40 72 816 2269
(f) +40 21 312 4967
bortisca.codrin@ansvsa.rowebsite
Office nameAutoritatea Naţională Sanitar-Veterinară şi pentru Siguranţa Alimentelor
Office name (en)National Authority Sanitary-Veterinary and for the Food Safety
Product categoryVeterinary and Food Safety
RoleProduct Contact Point for a specific category of products
AddressNegustori 1B, sector 2, 023951 Bucureşti, RO
Working hours-
Last update02/12/2014
[+]Romania-(p) +40 21 332 0954 (interior 246)
(f) +40 21 332 0615
Regulament764@brml.rowebsite
Office nameBiroul Român de Metrologie Legală Direcţia Tehnică
Office name (en)Romanian Bureau of Legal Metrology
Product categoryMetrology
RoleProduct Contact Point for a specific cathegory of products
AddressŞos. Vitan Bârzeşti 11, sector 4, 042122 Bucureşti, RO
Working hours-
Last update28/01/2010
[+]Romania-(p) +40 37 211 1409

info@mdrap.ro

infoprod_constructii@mdrap.ro

website
Office nameMinisterul Dezvoltării Regionale şi Locuinţei
Office name (en)Ministry of Regional Development and Housing
Product categoryConstruction products
RoleProduct Contact Point for a specific cathegory of products
AddressStrada Apolodor nr. 17, Latura Nord, sector 5, 050741 Bucureşti, RO
Working hours-
Last update02/12/2014
[+]SlovakiaSTEINLOVA Kvetoslava (Mrs.)(p) + 421 2 5249 3521
(f) + 421 2 5249 3521
productinfo@normoff.gov.sk-
Office name-
Product categoryAll
RoleHead of the Department
Address-
Working hours-
Last update05/11/2009
[+]SloveniaSMRKOVIC Enisa (Mrs)(p) +386 1 478 3068
(f) +386 1 478 3098
info@sist.siwebsite
Office nameSlovenian Institute for Standardization (SIST)
Product categoryAll
Role-
AddressŠmartinska cesta 152, SI-1000 Ljubljana, SI
Working hours-
Last update26/03/2010
[+]SpainPCP Spain Regulation (EC) 764/2008(p) +34 91 349 37 78
(f) +34 91 349 37 40
pcontactpoint@comercio.mineco.es-
Office nameS. G. de Inspección, Certificación y Asistencia Técnica del Comercio Exterior Dirección General de Comercio e Inversiones SECRETARÍA DE ESTADO DE COMERCIO MINISTERIO DE ECONOMÍA Y COMPETITIVIDAD
Product categoryAll
Role-
AddressPaseo de la Castellana, 162-6ª planta, 28046 Madrid, ES
Working hours-
Last update26/06/2012
[+]Sweden-(p) +46 8 690 48 00
(f) +46 8 30 67 59
pcp@kommers.sewebsite
Office nameKommerskollegium
Office name (en)National Board of Trade
Product categoryAll
Role-
AddressBox 6803, S-113 86 Stockholm, SE
Working hours-
Last update28/01/2010
[+]Turkey-(p) +90 312 2125897
(f) +90 312 2128768
abteknik@economy.gov.trwebsite
Office nameRepublic of Turkey Ministry of Economy DG Product Safety & Inspection
Product category-
Role-
Address-
Working hours-
Last update11/07/2014
[+]United Kingdom--mutual.recognition@berr.gsi.gov.ukwebsite
Office name-
Product categoryAll
Role-
Address-
Working hours-
Last update28/01/2010

Article 10

  1. Product Contact Points shall, at the request of, inter alia, an economic operator or a competent authority of another Member State, provide the following information:

    1. the technical rules applicable to a specific type of product in the territory in which those Product Contact Points are established and information as to whether that type of product is subject to a requirement for prior authorisation under the laws of their Member State, together with information concerning the principle of mutual recognition and the application of this Regulation in the territory of that Member State;
    2. the contact details of the competent authorities within that Member State by means of which they may be contacted directly, including the particulars of the authorities responsible for supervising the implementation of the technical rules in question in the territory of that Member State;
    3. the remedies generally available in the territory of that Member State in the event of a dispute between the competent authorities and an economic operator.
  2. Product Contact Points shall respond within 15 working days of receiving any request as referred to in paragraph 1.
  3. Product Contact Points in the Member State in which the economic operator concerned has lawfully marketed the product in question may provide the economic operator or the competent authority as referred to in Article 6 with any relevant information or observations.
  4. Product Contact Points shall not charge any fee for the provision of the information referred to in paragraph 1.

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