European Commission Vice President Siim Kallas, responsible for Transport said: "How many of us have wondered whether we are entitled to a compensation or any type of assistance when we experience problems with our journey, whatever means of transportation we chose! Many European travellers do not even know how and where they can get the right information about this. The right of information is one of the basic passenger rights. The smartphone app explains everything in detail, in 25 languages, and wherever, whenever the traveller needs it."
The Commission's free smartphone application for passenger rights has been upgraded just before the summer holidays.
The app now contains some new features for visually impaired people and is available in three more languages: Croatian, Serbian and Albanian, in addition to the original 22 EU languages already available. The app provides information for all types of transportation: planes, trains, boats and buses, when and how the passenger rights apply.