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Accessing Regional Data and Scorecards on Service Innovation: How to use the ESIS Online Tool to explore a Region’s Performances Opublikowano w dniu : 17/06/2014, Ostatnia aktualizacja: 23/06/2015

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The European Service Innovation Scoreboard (ESIS) section on the European Service Innovation Centre’s web pages presents data on 59 indicators that together capture a diverse range of activities related to service innovation in over 270 regions. This section explains how to access the data, analyse the performance of any of these regions and then compare it to the EU27 average performance or to the performance of any other region in Europe. This article helps you to use the online  tool in the best possible way, so that you can explore the diversity of these statistics!


Step 1: Go to the ESIS homepage

The European Service Innovation Scoreboard can be accessed at here.

The online tool is based on a map displaying the countries or regions that can be selected for further study. The areas chosen can be examined by one, or all, of the 59 indicators – it’s your choice.


Step 2: Choose a country or a region in Europe that you would like to study in detail

The European Service Innovation Scoreboard (ESIS) demonstrates the impact of the ‘transformative power’ of service innovation with indicators which present a statistical profile of each region, showing its performance related to each of the indicators. The profiles demonstrate the relative strengths and weaknesses of the region and highlight potential areas for new policies aimed at improving the impact of service innovation. In order to proceed, please choose a country in the ‘Select country’ drop-down list or click directly on the county in the map of Europe. The map of the country appears, from which a region that interests you can be chosen by clicking on it directly. The regional data will then be displayed with the help of three spider charts and three tables – representing the three different scorecards of ESIS.

If you are interested in obtaining more information on particular indicators, you can choose one of the 59 indicators in the drop-down ‘Filter by indicator’ list.




Step 3: Study the results at national or regional level and/or compare two regions or countries



If you are interested in knowing how European countries perform in relation to each of the indicators, just choose one indicator with the filter tool and check the European situation on the bar chart located below the map. The bars present countries in descending order from the best to the worst performer and the colour code shows you how these Member States perform in relation to the EU average. The colour indications are as follows:

  • Dark blue colour     = Above the EU27 average;
  • Light blue colour    = Equal or close to the EU27 average;
  • Pink colour             = Below the EU27 average.

When looking for more regional information, select a specific country. Then the map and the bar chart that appears will show all the regions in that Member State and grade the regions in rank order.

The first set of indicators (ESIS scorecard for ‘Service innovation and transformative power’) measures the importance of service innovation in a region. The indicators are presented in a way similar to the Innovation Union Scoreboard with indicators grouped into five dimensions which together measure framework conditions, service innovation and the outcomes of service innovation.

The second set comprises structural indicators (ESIS scorecard for ‘Systemic functions and structural indicators’) that can be used as a tool for regional policy-making. This set of indicators takes a broader approach and focuses on more general dimensions relevant to measuring entrepreneurial, high-tech and business activities in a region.

The third set of indicators (ESIS scorecard for ‘The general socio-economic situation’) provides a summary of the economic performance of a region capturing the overall results of its policies, innovation and business activities.

The interpretation related to each of the indicators is that higher scores indicate better performances. The scales used are found together with the names of the indicators in brackets. The spider charts and tables in ESIS visualise the regional performance compared to the EU27 regions or the country/region chosen which, in turn, helps to interpret the current performance.

Once you have learned to use the basic functions of the ESIS online tool , you can explore its full potential. By initially choosing the indicator and then the two countries/regions, you can take a closer look at the innovation eco-systems in each of the selected areas, including:

  • Where do strengths exist and how do they differ from each other?
  • What are the kinds of requirements and conditions for service innovation? and
  • What could be the most essential topics for a renewed policy focus?