The European Commission has published a report reviewing passenger rights' complaint handling and enforcement in the European air transport sector between 2010 and 2012.
Commission Vice-President Siim Kallas, responsible for transport, said: "I am proud of Europe's achievements in the area of passenger rights in the past five years. But rights only count when effectively enforced. The Commission will remain alert to ensure that travellers are fully aware of their rights and know how to complain, if need be. The main aim of the ongoing revision of air passenger rights is also to strengthen the application and enforcement of these rights".
The report shows that complaints to national authorities for compensation and assistance have returned to lower levels since the exceptional year 2010 (ash cloud crisis, snow disruptions). The statistics are based on data provided by the National Enforcement Bodies (NEBs) of the 28 Member States and Iceland, Norway and Switzerland.