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The first ESIC newsletter published in summer 2013 introduced the overall objectives of ESIC and presented the tools that would be used to achieve those goals including the European Service Innovation Scoreboard (ESIS) and the Self-Assessment Tool (SAT). The newsletter set the general scene for the ESIC initiative by outlining the work that would be conducted on the model demonstrator regions and by raising awareness about the role of service innovation in economic development.

The second issue of the newsletter provides the reader with concrete examples of the transformative power of service innovation and the structural changes, which were discussed at the Belfast workshop on 4-6 February and featured in the first newsletter. The case examples have been gathered from the six demonstrator regions of the Canary Islands, Emilia-Romagna, Limburg, Luxembourg, Northern Ireland and Upper Austria. They span a wide spectrum of service innovations, some of which also have a global perspective. The cases illustrate how the six regions are adapting to change and are beginning to experiment with non-traditional forms of innovation, such as service and open innovation.

The aim is to demonstrate later on the changes that have taken place in value chains, business models, and especially in economic structures. Such transformations can, however, not be achieved overnight as they require time, commitment and the application of systemic approaches. Looking to the future, each of the demonstrator regions has expressed its commitment and its willingness to make the optimum use of the support that has been provided by the European Commission.

This is reflected in the article written by the Chair of the Expert Panel on Service Innovation in the EU, Mr. Allan Mayo, who was asked to share his views on the steps that have been taken after the panel submitted its recommendations that led to the establishment of ESIC. In his article, Mr. Mayo points to the work that ESIC is undertaking to identify the key metrics against which all the regions of Europe can measure their capacity to increase their competitiveness.

More information about these metrics and the launch of the European Service Innovation Scoreboard (ESIS) will be provided in the third edition of the newsletter. The main aim of ESIS is to provide policy makers with concrete and real time statistics on the dynamics and large scale impact of services. ESIS will also include several indicators which, in turn, will help with the analysis of the relationship between service innovation and structural change.

The ESIC web pages, as well as future newsletters, will continue to highlight how structural change can be strengthened via service innovation and also to introduce key indicators through which regional ecosystems can be evaluated from the service perspective.

The electronic  ESIC newsletter, Issue 2, will be published by the end of February 2014. The newsletter will be also found in a pdf format on the ESIC webpages afterwards.

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