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Programme

Day 1
Tuesday, 9 September 2014

Day 2
Wednesday, 10 September 2014

12.00-13.00Registration and lunch


First Session: Why Service Innovation matters to the Renewal of European Industries and to the Competitiveness of European Regions?

The opening session sets the scene for the European Service Innovation Centre conference by providing an overview of service innovation both at the business and at the research levels. In addition, the topics and discussions will have a strong policy perspective; the audience will receive information on how service innovation supports competitiveness, and how the ever increasing flow of services and goods (connectedness) has become a decisive factor in shaping the fate of nations.

13.00-13.10Introduction to the conference
Terry Martin, Moderator, SPIA (Science-Policy Interface Agency)
13.10-13.25Welcome address and scene-setter
Carsten Schierenbeck, European Commission's Enterprise and Industry Directorate-General
13.25-13.40From technology programmes to broad-based innovation system approach – Policy experiences from Finlandpdf(668 kB)
Petri Lehto, Head of Division at the Enterprise and Innovation Department, Ministry of Employment and the Economy
13.40-14.10Keynote address: The regional dimension of service innovation and the need for a systemic approachpdf(581 kB)
John R Bryson, Professor, University of Birmingham
14.10-14.30IBM's approach in the global service market pdf(2 MB)
Juha Hulkkonen, Business Development Executive, IBM Finland
14.30-14.45

A new approach to supporting innovation: The Demola casepdf(3 MB)
Petri Räsänen, Director (Innovation and Foresight), Council of Tampere Region

14.45-15.15

Roundtable discussion: Addressing the challenges faced in designing and implementing service innovation policy: Do policy activities match reality?

Participants:

  • Petri Lehto, Ministy of Employment and the Economy, Finland
  • John R Bryson, University of Birmingham
  • Petri Räsänen, Council of Tampere Region
  • Juha Hulkkonen, IBM Finland
  • Alasdair Reid, Technopolis Group Belgium (European Service Innovation Centre)


Moderator: Terry Martin, SPIA

15.15-15.45Coffee Break

Second Session: Where do European Regions stand in Service Innovation Performance?

Service innovation is a phenomenon with multiple definitions, dimensions and characteristics. Due to its nature, service innovation is challenging to understand and measure. This session commences with the latest news and accompanying practical case examples from the Business Innovation Observatory. In addition, the session presents statistical evidence on how the role of services can be captured by showing the results of European Service Innovation Scoreboard (ESIS) that capture the impact of service innovations across European regions. During the session, the ESIS online tool will also be demonstrated and discussed with the audience.

15.45-16.05Business Innovation Observatory: Trends and practical examples of service innovation-related business innovations
Laurent Probst, Partner, Leader R&D and Innovation, PricewaterhouseCoopers

European Service Innovation Scoreboard – A new online tool for capturing service innovation performance

16.05-16.15Introduction to the European Service Innovation Scoreboardpdf(419 kB)
Andrea Zenker, Fraunhofer ISI (European Service Innovation Centre)
Emmanuel Muller, Strasbourg Conseil (European Service Innovation Centre)
16.15-16.25Overview of the Scoreboard online toolpdf(4 MB)
Mikaela Berghem, Recommended Finland (European Service Innovation Centre)
16.25-16.40What does the data reveal? Key findings from the European Service Innovation Scoreboardpdf(2 MB)
Hugo Hollanders, MERIT, Maastricht University (European Service Innovation Centre)
16.40-17.00Scorecards of the European Service Innovation Scoreboard in action
Members of the audience can suggest regions whose Scorecards will then be discussed with the experts from the European Service Innovation Centre. Issues to be addressed include what can be learned from the data, can gaps in the policy mix be identified and what are the related policy implications?
Hugo Hollanders, MERIT, Maastricht University (European Service Innovation Centre)
Pierre Hausemer, VVA, Valdani Vicari & Associati (European Service Innovation Centre)
17.00-17.10Questions and Answers with audience participation
17.10-17.15Wrap up of the first day of the conference
Moderator Terry Martin
18.30

Bus transport from the Crowne Plaza Hotel to Helsinki Market Square

18.40

Additional bus stop at the front of Ateneum Art Museum

19.00-19.20

Ferry transport to Suomenlinna fortress from Helsinki Market Square

19.30-23.00

Conference Dinner at the restaurant Walhalla in the Suomenlinna fortress, which is a UNESCO World Heritage Site

23.00-23.20

Ferry transport to Helsinki Market Square

23.20-23.40

Bus transport to the Crowne Plaza Hotel (additional stop at Ateneum if needed)

8.30-9.00Registration

Third Session: Regional Efforts to address Challenges in Service Innovation Policies

The European Service Innovation Centre has supported the strategy development processes of six model demonstrator regions as they move towards transformations through using service innovations. In order to identify the right tools to support structural change, a thorough analysis has been conducted in each of the regions. The initial challenges faced in the regions represent the starting point whereas the key insights derived from the European Service Innovation Centre’s work indicate the main outcome. The session will highlight regional responses and the lessons learned and will also provide an opportunity for discussion on relevant implications for future policies.

9.00-9.10Moderator’s recap from day 1 and introduction to the second day of the conference
Terry Martin
9.10-9.30Keynote address: How service innovations can transform whole industries and regional ecosystems?pdf(865 kB)
Marja Toivonen, Member of the High Level Group on Business Services, VTT (Technical Research Centre of Finland)
9.30-9.45The Large-Scale Demonstrator approach –what do we mean by that? pdf(3 MB)
Allan Mayo, Former Chair of the Expert Panel on Service Innovation in the EU
9.40-10.00Input presentation for the parallel sessions: Lessons from European Service Innovation Centre’s support of the six model demonstrator regionspdf(666 kB)
pdf(666 kB)
Alasdair Reid, Technopolis Group Belgium (European Service Innovation Centre)
10.00-10.15

Transition to the parallel sessions with coffee to go

10.15-11.45

Parallel sessions: Regional approaches to industrial transformation

Three parallel sessions will discuss the challenges and activities of the six model demonstrator regions, their experiences and the next steps. The experts from the European Service Innovation Centre will demonstrate the strengths and weaknesses of the regions and report on the assessments of the policy mix, the peer reviews and the policy recommendations. Each session will feature representatives of the model demonstrator regions and will include opportunities for Questions and Answers with the audience that will be facilitated by a moderator.

The three parallel sessions are:

  1. Transforming the manufacturing industry
  2. Service innovation in the healthcare and well-being sectors
  3. Helping service companies to move up the value chain


PARALLEL SESSION 1: Transforming the manufacturing industry
Experiences from Upper Austria and Limburg

Moderator: Martijn Poel, Senior researcher, Technopolis Netherlands

10.15-10.55 Regional challenges and experiences from the regions

Regional challenges, Limburgpdf(205 kB): Bart Nieuwenhuis, Professor, Twente University and Luciano Grimaldi, Province of Limburg
Regional challenges, Upper Austriapdf(2 MB): Christoph Brandstätter, Senior project manager, OÖ. Technologie- und Marketinggesellschaft m.b.H. and Christian Hammermüller, Leader of Technology and Innovation, Regional Government

Regional case example, Limburg: Services Valley - open innovation centre linking manufacturing, logistics and ICT, presented by Bart Nieuwenhuis, Twente University
pdf(2 MB)
Regional case example, Upper Austria:Rosenbauer - introducing a range of services alongside the production of fire fighting equipment, presented by Michael Friedmann, Senior Vice President, Rosenbauer pdf(663 kB)


10.55-11.15 Regional assessment/analysis by ESIC

Limburg:pdf(340 kB)
Kincsö Izsak, Technopolis Group Belgium (European Service Innovation Centre)
pdf(340 kB)
Upper Austria:pdf(2 MB)Pim den Hertog, Dialogic (European Service Innovation Centre)pdf(2 MB)

11.15- 11.45 A moderated panel discussion with the audience: Key lessons to takeaway. Questions and answers from the audience
Participants:

  • Bart Nieuwenhuis, Twente University
  • Luciano Grimaldi, Province of Limburg
  • Christoph Brandstätter, OÖ. Technologie- und Marketinggesellschaft m.b.H.
  • Michael Friedmann, Rosenbauer
  • Kincsö Izsak, Technopolis Group Belgium (European Service Innovation Centre)
  • Pim den Hertog, Dialogic (European Service Innovation Centre)



PARALLEL SESSION 2: Service innovation in the healthcare and well-being sectors
Experiences from Luxembourg and Northern Ireland

Moderator: Kimmo Halme, Ramboll Management Consulting (European Service Innovation Centre)

10.15-10.55 Regional challenges and experiences from the regions

Regional challenges, Luxembourgpdf(854 kB):
Thomas Dentzer, Head of Life Sciences Sector, LUXINNOVATION GIE and Patrizia Luchetta, Director New Technologies & Life Sciences, Ministry of Economy and Foreign Trade
Regional challenges, Northern Irelandpdf(5 MB): Richard Christie, Design & Commercialisation Manager, Invest Northern Ireland


Regional case example, Luxembourg:
IntegratedBioBank of Luxembourg – international centre of excellence in biobanking, presented by Catherine Larue, CEO, Integrated Biobank of Luxembourg
pdf(710 kB)
Regional case example, Northern Ireland: Connected Health Eco-system - healthcare delivery that uses technology to provide healthcare remotely, presented by Janice Bailie, Assistant Director, HSC R&D Division of the Public Health Agency pdf(482 kB)


10.55-11.15 Regional assessment/analysis by ESIC

Northern Ireland:pdf(391 kB)Brian MacAulay, NESTA (European Service Innovation Centre)pdf(391 kB)
Luxembourg: Henri Lahtinen, Ramboll Management Consulting (European Service Innovation Centre)pdf(504 kB)

11.15- 11.45 A moderated panel discussion with the audience: Key lessons to takeaway. Questions and answers from the audience
Participants:

  • Patrizia Luchetta, Ministry of Economy and Foreign Trade
  • Olive Hill, Invest Northern Ireland
  • Catherine Larue, Integrated BioBank of Luxembourg
  • Janice Bailie, Public Health Agency
  • Brian MacAulay, NESTA (European Service Innovation Centre)
  • Henri Lahtinen, Ramboll Management Consulting (European Service Innovation Centre)


PARALLEL SESSION 3: Helping service companies to move up the value chain
Experiences from Emilia-Romagna and The Canary Islands

Moderator: Torben Bundgaard Vad, DAMVAD (European Service Innovation Centre)

10.15-10.55 Regional challenges and experiences from the regions

Regional challenges, Emilia-Romagnapdf(384 kB):
Silvano Bertini, Head of Economic Development Policies Unit, Emilia-Romagna Region
Regional challenges, The Canary Islandspdf(659 kB): Juan Ruiz Alzola, Head of Research and Technology,  Canary Islands Agency of Research, Innovation and the Information Society


Regional case example, The Canary Islands:
Building collaboration between the public and private sectors to increase the opportunities for wider service offerings on the island of Lanzarote, presented by Alejandra Martinón, Planning and Project General Director,  the Cabildo de Lanzarotepdf(2 MB)
Regional case example, Emilia-Romagna: Doxee - an IT company providing higher value services and competes globally, presented by Davide Boni, Marketing Director, Doxee

pdf(2 MB)

10.55-11.15 Regional assessment/analysis by ESIC

The Canary Islands: pdf(449 kB)René Wintjes, UNU-Merit (European Service Innovation Centre)pdf(449 kB)
Emilia-Romagna: Pierre Hausemer, VVA Consulting (European Service Innovation Centre)pdf(371 kB)

 


11.15- 11.45 A moderated panel discussion with the audience: Key lessons to takeaway. Questions and answers with the audience
Participants:

  • Silvano Bertini, Emilia-Romagna Region 
  • Juan Ruiz Alzola, Canary Islands Agency of Research, Innovation and the Information Society
  • Alejandra Martinón, the Cabildo de Lanzarote
  • Paolo Cavicchioli, Doxee
  • René Wintjes, UNU-Merit (European Service Innovation Centre)
  • Pierre Hausemer, VVA Consulting (European Service Innovation Centre)

11.45-12.15Coffee Break
12.15-12.30

Wrap up: Three key lessons from the three parallel sessions
Martijn Poel, Technopolis Netherlands
Kimmo Halme, Ramboll Management Consulting (European Service Innovation Centre)
Torben Bundgaard Vad, DAMVAD (European Service Innovation Centre)

12.30-13.00

Panel discussion: How to build a regional ecosystem that is conductive for service innovation? pdf(364 kB)
The panel will discuss the performance of the six model demonstrator regions across the five dimensions of structural indicators: Entrepreneurial activities; Knowledge development and transfer; Innovation and business model generation; Financing innovation and growth; and Collaboration and networking). Together with the regional representatives, possible implications for policy will also be considered.

Participants:

  • Bart Nieuwenhuis, Twente University
  • Christoph Brandstätter, OÖ. Technologie- und Marketinggesellschaft m.b.H.
  • Thomas Dentzer, LUXINNOVATION GIE
  • Richard Christie, Invest Northern Ireland
  • Silvano Bertini, Economic Development, Industrial Research and Technology Innovation Unit, Regione Emilia-Romagna
  • Juan Ruiz-Alzola, Canary Islands Agency of Research, Innovation and the Information Society


Moderator Terry Martin, SPIA facilitated by the ESIC experts

  • Jari Kuusisto, European Touch (European Service Innovation Centre)
  • René Wintjes, UNU-Merit (European Service Innovation Centre)
  • Brian MacAulay, NESTA (European Service Innovation Centre)
13.00-14.00Lunch

Fourth Session: How to follow a Large-Scale Demonstrator and Cluster Approach towards an effective Service Innovation Ecosystem?

The session will consider the cluster approach as a means of regional growth.The session will describe the concept of Large-Scale Demonstrator, provides examples from the cluster perspective as well as encourages audience to participate.
14.00-14.05

Challenges for linking Large-Scale Demonstrators with a clusters approach
Carsten Schierenbeck, European Commission’s Enterprise and Industry Directorate-General

14.05-14.20

How can a cluster be a motor for future regional competitiveness?
Barnabas Malnay, Director, Mobility and Multimedia Cluster Hungary

14.20-14.35

How to become a sustainable cluster and a trustworthy innovation partner - lessons from Service Cluster Denmark pdf(386 kB)
Mette Abrahamsen, Cluster manager, Service Cluster Denmark

14.35-14.50

How to support regional development through a better use of mobile services? Lessons learned from cultural tourism (LIMES demonstrator) and policy discussions in the European Mobile and Mobility Industries Alliance (EMMIA)pdf(4 MB)
Karin Drda-Kühn, Chair of The European Mobile and Mobility Industries Alliance, media k GmbH

14.50-15.00A moderated discussion with the audience
15.00-15.30Coffee Break

Fifth Session: The Way forward -Implications for European Service Innovation Policies

This session will take stock of the actions and activities that have taken place in various initiatives, discussion groups and organisations supporting the development of service innovation policies in Europe. It will build on this experience, and discuss what is needed – at policy level - to secure the smart use of tangible and intangible resources that form the foundation for the future competitiveness of Europe’s regions and industries. At the end of the session, the participants will be able to cast their votes for the best policy approach.

15.30-15.45The RESER conference 2014 - Systemic innovations and the ecosystems approach as a means of tackling societal challengespdf(422 kB)
Jon Sundbo, Professor, Roskilde University
15.45-16.00What can we learn from the European Service Innovation Centre initiative?pdf(698 kB)
Kimmo Halme, Ramboll Management Consulting Oy
16.00-16.30Panel discussion: What kind of service innovation policies are needed to revitalise European industries and regions? What types of actions and tools are required?

Participants:
  • Allan Mayo, Former Chair of the Expert Panel on Service Innovation in the EU
  • Norman Rose, Vice Chair of the High Level Group on Business Services, European Centre for Facility Management
  • Robert Sanders, Head of International Projects, European Business & Innovation Centre Network (EBN)
  • Tuija Hirvikoski, Director, Laurea University of Applied Sciences

Moderator: Terry Martin, SPIA

16.30-16.50

Conclusions from the audience - Have Your Say!
The participants will help to establish the conclusions of the conference by voting on several claims related to service innovation and policy actions that have been made during the previous panel session. The results of this voting will then be analysed and discussed with the audience.

Moderator Terry Martin, SPIA
Alasdair Reid, Technopolis Group Belgium (European Service Innovation Centre)
Pierre Hausemer, VVA, Valdani Vicari & Associati (European Service Innovation Centre)

16.50-17.00Concluding remarks
Carsten Schierenbeck, European Commission

Contact information and registration

The conference is free of charge and is organised by the European Service Innovation Centre, set up by the European Commission’s Enterprise and Industry Directorate-General.

In the matters related to the registration or other practicalities, please contact the following persons:

Hanna Koskela
Ramboll Management Consulting
E-Mail: hanna.koskela@ramboll.com
Mobile phone: +358 400 745605                       

Henri Lahtinen
Ramboll Management Consulting
E-Mail: henri.lahtinen@ramboll.com
Mobile phone: +358 40 7796 975  

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