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Single market for gas & electricity

Consumer rights

What you gain as an energy consumer from European legislation

Your rights as an energy consumer

Find out more in the European Energy Consumers’ Rights brochure pdf - 698 KB [698 KB] All available translations..

 

Buying electricity and gas for your home or business

What are your rights?

As a consumer, you are now better protected and have the right to choose the best gas and electricity deal for you, thanks to the European Union (EU).

Now the power is yours

For more information on your rights, follow the links for your country.

Choose your country pdf - 225 KB [225 KB] Choose your country

Single point of contact

A single point of contact in each EU country helps you to find information on your rights and on opportunities for handling disputes.

Transparent and comparable prices

Companies selling electricity and/or gas today are required to provide transparent information on their price offers/tariffs and in their bills.  So you can compare prices online through price comparison tools.

Fast and simple procedures

Companies must make it fast (less than three weeks) and simple for you to switch to the company (supplier) you choose.

You also have the right to a good standard of service and of complaint handling by your energy service provider. For example, you can use alternative dispute resolution for prompt and efficient out-of-court solution of disputes.

Protection for everybody

All EU countries must ensure that high standards of consumer protection are in place, especially for those who are most in need. In particular, they must take measures to address energy poverty where it is identified. Examples of such measures include benefits through social security systems to ensure electricity supply, or support for energy efficiency improvements.

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