Besides the general consumer rights guaranteed in EU legislation, the EU has defined since the opening of the energy supply market a set of rights that all EU citizens enjoy as energy consumers. Their aim is to help you, amongst other, to get a better deal, and to track and manage your energy use.
Your rights as an energy consumer have to be clearly set out in the national laws of your country and must reflect provisions in EU legislation. On that basis, the national legislation must guarantee you the right to:
Your rights as an energy consumer in the EU have to be set out in the national laws of your country. National regulatory authorities have a duty to help ensure that consumer rights are respected, and that consumers are protected in line with EU law.
The Commission is working on expanding these basic rights to allow consumers to actively participate in the energy market. In the future energy consumers in the EU should be able to:
- produce, store and consume or resell self-generated electricity to the grid
- request a smart meter
- have the option of choosing a dynamic electricity supply price contract
- have access to at least one certified price comparison tool meeting minimum standards
- enter a contractual relationship with an aggregator without supplier's consent
- participate in a local energy community
- Single point of contact
- National regulatory authority
- Alternative dispute resolution
- Price comparison tool
For additional information on your consumer rights, please consult Your Europe or the consumer associations in your country.
Citizens' Energy Forum
The European Commission has also established a Citizens' Energy Forum to help create competitive, energy-efficient and fair retail markets for consumers. It covers topics such as vulnerable consumers, price transparency, and consumers as energy market agents.