Contact the SFC2007 support
The central point of contact for questions regarding the use of the SFC2007 application is sfc2007-
info@ec.europa.eu.
When you contact the support team, don’t forget to mention:
- Your personal username (w0050…)
- Do not under any circumstances send your password;
- The Programme CCI or the type of the document you are working with;
- Include the URL causing a problem (the address displayed in the browser);
- Include a screenshot (if possible);
- If an error message appears, give us its details;
- Be as specific as you can (avoid general sentences like "I cannot access“).
Check first the "help" page in SFC2007.
Access for cross-border
programmes
Since the cross border programmes cover different
countries, it is necessary to coordinate the request for
access of users of the concerned countries. Therefore,
this task has to be done by the MS liaison of the
country acting as Managing Authority for the concerned
programme. The list of available MS liaisons is
available on Circa at:
http://circa.europa.eu/Members/irc/regio/sfc2007/library?l=/control_security&vm=detailed&sb=Title > MS Liaison Entities List.
Get notified via the "Officials In Charge" section

This section allows any person dealing with the
follow-up of a type of data (OP, RDP, Audit
Strategy, Payment application etc.) to receive
automatic notifications from SFC2007 when the
status of the concerned data is changed or when
documents related to the data are uploaded and
sent through SFC2007.
- To receive the notifications, simply add your name
to the "Officials in charge" section of the specific
data and check the "automatically notified" box.
- To stop receiving the notifications: uncheck the
"Automatically Notified" checkbox (if you're still Official in Charge). If you
no longer act as an Official in Charge enter
the date in the "Valid Until" field instead
of removing your name from the list.
- Explanation on how to add, remove or change the
officials in charge section is available in each quick
guide (see the "help" page in SFC2007).
- Don't forget to update your details if there are
any changes to them (for example, if your e-mail
address changes).
Force Majeure
The Force Majeure can be invoked on request by
Member States when the web-application part of the
SFC2007 system is unavailable due to reasons under
the control of the European Commission.
The Member State must inform with the European
Commission (via sfc2007-info@ec.europa.eu) that
there might be a problem. If the European Commission
confirms this and accepts that it is their responsibility,
then the Force Majeure is invoked.
Force Majeure allows the Member State to send their
documents to the EC in paper-form. However, the
moment the SFC2007 system is available again, the
Member State is obliged to enter the data into the
system as usual. Force Majeure only applies to the
web-application, and not to the provided web-services.
This means that if a Member State only uses the web-services
to connect to the SFC2007 system, and the
web-services are unavailable, the Member State is then
obliged to use the web application for entering the data.
The Annual Implementation Report
consists in two
different dossiers: The Annual Implementation Report
itself and the corresponding set of Indicators.
These dossiers are related, this means that:
- if an Annual Report is returned by the Commission to
the MS, the corresponding Indicators set is returned
automatically, too.
In this case, the Member State must send again the
indicators to the Commission (with the necessary
corrections, if any) prior to sending the corrected
Annual Implementation Report.
- Also, when validating and sending the Annual Report
for the first time, be sure that the corresponding set of
indicators have already been sent to the
Commission.
Your SFC2007 password

Your access to SFC2007 is
managed by
ECAS (the European
Commission Authentication Service).
Commission users
can change their own password (follow the
normal procedure for ECAS password reset).
Member State users: send an e-mail
to
sfc2007-info@ec.europa.eu with your MS
liaison Officer in copy and include your
username (w005…). You will receive the first
half of the new password via e-mail. The
second part of the password will be
transmitted to you by your MS liaison.
Password security policy:
A password must contain at least 10 characters
At least one capital letter (A B C D E F
G ….)At least one number (0 1 2 3 4 5 6
…)At least one small letter (a b c d e f g h …)
It expires 90 days after being changed or
(re-)initialisedA changed password cannot be changed
again on the same day (within 24 hours
after last change)The last 5 passwords are
remembered and cannot be re-used
The training environment
The training environment allows you to “practice” how to enter or view data in SFC2007.
All users have access to his environment (same access codes).
But keep in mind that the data in this environment is not “copied” from the real data, but is entered manually by you or your colleagues.
If you want to use the training environment, please ensure that the conditions and necessary information have been entered in it beforehand.
Example: if you want to enter an Application for Payment, ensure that your colleagues from the Managing Authority have entered
the corresponding Operational Programme and the status of the Programme is “Decision Taken”.
Link to the training environment:
https://webgate.training.ec.europa.eu/sfc2007/frontoffice