Integrated Service

Date

12/1/04

Country

Lília Pinto

Country

Development Partnership

Associação para o Desenvolvimento Integrado de Matosinhos - ADEIMA

Demand

Responses that lack coherence and cooperation (social responses that overlap due to lack of communication and coordination between organisations). People forced to go from organisation to organisation. Overlapping of interventions and wearing out of the Human Resources allocated to the institutions. Slow resolution of processes. Lack of proximity services (concentration of all responses within Social Security).

Solution

The IS (Integrated Service) Methodology is an important instrument that promotes quality of social service/monitoring, essentially because it avoids dispersion of services.

Products

The Integrated Service Methodology in the Municipality of Matosinhos.

Results

Methodology incorporated by the entire Municipality of Matosinhos (10 parishes began intervening socially). Ratio reduction: no. of cases/technician. Waiting period for service went from 3 months on average to 7/15 days. Better quality service and social monitoring.