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Privacy statement

Contact us
Welcome to the mailbox service on Economic and Financial Affairs!
 Service specific privacy statement for Contact us


The specific e-service

Our "Contact us" service is operated under the responsibility of the Controller unit R-4 of the Directorate General for Economic and Financial Affairs as an information service to

  • give you a direct and personalised answer and/or
  • refer your question to the best suited contact or other relevant source of information or advice

Identification Data
Only for this purpose we have to collect the following personal data via the mailbox form:

  • mandatory fields: name, e-mail address, country, the subject to choose concerning a question directly related to our activities;
  • optional fields: organisation or company, occupation, address, postal code, city;

Please note that we collect and process your mailbox form data only to the extent necessary to send you an answer.

Who has access to your information and to whom is it disclosed?

  • The Commission officials in charge of the mailbox service have access to your data contained in the mailbox.
  • No personal data is shared with third parties for any marketing purposes.

How do we protect and safeguard your information?

  • Only Commission officials personally authorized to access the mailbox and officials entrusted with replying to your question see your email.   
  • The data are not transmitted or published by us, and are only received through the form that you filled in.

How can you verify, modify or delete your information?

You have no direct access to the data you sent to us via the mailbox form.

How long do we keep your data?

  • Personal data received are stored in the mailbox so that your email and question can be answered.
  • Personal data are erased within one year after completion of your request.

Legal basis and contact information

You find further general information on the Commission personal data protection policy.  For any further question or requests concerning the information you have submitted, please contact the unit acting as controller.

We are committed to comply to the Regulation (EC) No 45/2001 of the European Parliament and of the Council of 18 December 2000 on Protection of Personal Data.
For any question on the Protection of Personal Data you can contact by email the Data Protection Officer of the Commission.
For complaints, you can contact the European Data Protection Supervisor.

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