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National helpdesks

Here you can find the addresses and contact details for Member State customs offices, where you can get further help and information on national customs issues and procedures.

Please select an EU Member State using the map or the flags below.

 
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Belgium Top

Belgium

Douane en Accijnzen
North Galaxy
K. Albert II laan ,33
1030 Brussels
Belgium
info.douane@minfin.fed.be 
 

Bulgaria Top

Bulgaria

National Customs Agency
47, "Rakovski" str.
1202, Sofia
Bulgaria
Phone: +359 (2)9859 4213
E-mail: pr@customs.bg 
 

Croatia Top

e-carina Helpdesk

Alexandera von Humboldta 4a
10000 Zagreb
Tel.: +385 1 6511 888
Fax: +385 1 6511 889
e-mail:  
 

Cyprus Top

Cyprus

 
 

Czech Republic Top

General Directorate of Customs

Budějovická 7,  14096 Praha 4, Czech Republic
Phone: +420 261 331 111
E-mail: podatelna@cs.mfcr.cz

 
 

Denmark Top

SKAT (Danish Tax and Customs Administration)

Oestbanegade 123
DK-2100 Coepnhagen OE
Denmark
Phone: +45 72 22 18 18
Fax: +45 72 22 19 19
E-mail: https://www.skat.dk/SKAT.aspx?oId=398434&vId=0 
 

Estonia Top

Estonia

Eesti Maksu- ja Tolliamet
Narva mnt 9j
15176 Tallinn
Estonia
Phone: +372 880 0814
Email: emta@emta.ee 
 

Finland Top

Finland

Customs Information Service
Erottajankatu 2
P.O. Box 512
Finland
Phone: +358 (0)9 6141
Fax: +358 (0)20 492 2852
 
 

France Top

DIRECTION GÉNÉRALE DES DOUANES ET DROITS INDIRECTS

Bureau de l'information et de la communication
11, rue des deux Communes 93558
93558 Montreuil cedex, France
Phone: +33 1 57 53 49 91
Fax: + 33 1 57 53 49 37
Email: dg-bic@douane.finances.gouv.fr

 
 

Germany Top

Germany

Informations- und Wissensmanagement Zoll
Carusufer 3-5
01099 Dresden
Germany
Phone: +49 351 44834-530
Fax: +49 351 44834-590

Email: enquiries.english@zoll.de

Information by phone is available during our office hours

Monday to Friday
8.00 am to 5.00 pm
 
 

Greece Top

GREECE

General Secretariet for Information Systems
Xandri 1 & Thessalonikis
18346, Athens
Greece
Phone: +30 2104803127
Fax: +30 2104802599
e-mail:icis_helpdesk@gsis.gr 
 

Hungary Top

Hungary

Hungarian Customs and Finance Guard
Mester u. 7.
H-1095, Budapest
Hungary
Phone: +36 (1) 456 9500
Fax: +36 (1) 456 9525
Email: vam.info@vam.gov.hu 
 

Ireland Top

Customs Division

eCustoms Branch
Customs Division,
Office of the Revenue Commissioners,
Government Offices,
St Conlan's Road,
Nenagh,
Co Tipperary,
Ireland.
Phone: +353-67-63400

Email: NCTS - nctshelpdesk@revenue.ie
ECS - ecs@revenue.ie
EOR - eorihelpdesk@revenue.ie
ICS - icshelpdesk@revenue.ie 
 

Italy Top

Italy

Agenzia delle Dogane
Via Mario Carucci 71
00143 Rome
Italy
Phone: +39 06 50241
 
 

Latvia Top

National Customs Board

11.novembra krastmala 17,
Riga, LV-1841
Latvia
SRS info line +371 67 001898  
E-mail: konsultacija_gmp@vid.gov.lv 
 

Lithuania Top

Customs Department under the Ministry of Finance of the Republic of Lithuania

A. Jaksto str. 1/25,
LT-01105, Vilnius
Lithuania
Phone: +370 (5) 2666111
Fax: +370 (5) 2666005
Email: info@cust.lt 
 

Luxembourg Top

Direction des Douanes et Accises

26, place de la gare, L-1616 Luxembourg
BP 1605, L-1016 Luxembourg
Phone: +352.29.01.91-1
Fax: +352.49.87.90
E-mail: douanes@do.etat.lu 
 

Malta Top

Malta

Department of Customs
Custom House
Lascaris Wharf
Valletta – VLT 1920
Malta
Phone: +356 25685 120
Fax: +356 25685 250
Email: malta.customs@gov.mt

 
 

Netherlands Top

Dutch customs contact information

Customs Information Line
Telephone number: 0800 - 0143
Telephone number from abroad: + 31 45 574 30 31
Opening hours: Monday through Thursday from 8.00 to 20.00 hours. Friday from 8.00 to 17.00 hours.
Mailing address
Postbus 3070
6401 DN HEERLEN
The Netherlands
Addresses of customs and tax offices (only available in Dutch)
Detailed contact information customs offices (Offices List - Kantorenlijst) (only available in Dutch)
National Customs Helpdesk
 
 

Poland Top

Poland

Informacja Celna-Ministerstwo Finansów
ul. Świętokrzyska 12
00-916, Warszawa
Poland
Phone: +48 (22)6943194,6943091
E-mail:Informacja.Celna@mofnet.gov.pl 
 

Portugal Top

Directorate General of Customs and Excise

Rua da Alfândega, n.º 5, R/C
1149-006 Lisboa
Portugal
Phone: +351 218 813 700,  +351 218 814 398
E-mail: dgaiec@dgaiec.min-financas.pt

 

DGAIEC - Export

Rua da Alfândega, n.º 5,
1149-006 Lisboa
Phone: - +351218813914; +351218813879
Fax: - +351218813941
Email - help.exportacao@dgaiec.min-financas.pt
Dias de funcionamento – 2.ª a 6.ª
Horário – 9h-12h30 ; 14h-17h30
 

DGAIEC - Import

Rua da Alfândega, n.º 5,
1149-006 Lisboa
Phone: - +351218813995; +351218813869
Fax: - +351218813941
Email – help.importacao@dgaiec.min-financas.pt
Dias de funcionamento – 2.ª a 6.ª
Horário – 9h-12h30 ; 14h-17h30
 

DGAIEC - Import

Rua Nova da Alfândega, Edifício da Alfândega,
4050-029 Porto
Phone: - +351223395928 - +351939739954
Fax: - +351223395947
Email – helpdesksds@dgaiec.min-financas.pt
Dias de funcionamento – 2.ª a 6.ª
Horário – 9h-12h30 ; 14h-17h30
 

DGAIEC - Import

Rua da Alfândega, n.º 5,
1149-006 Lisboa
Phone: - +351218813942 ; +351218813992
Fax: - +351218813941
Email – helpdeskdsra@dgaiec.min-financas.pt
Dias de funcionamento – 2.ª a 6.ª
Horário – 9h-12h30 ; 14h-17h30
 

DGAIEC - Import

Rua da Alfândega, n.º 5,
1149-006 Lisboa
Phone: - +351218813871
Fax: - +351218813941
Email – dsra-help-ics@dgaiec.min-financas.pt
Dias de funcionamento – 2.ª a 6.ª
Horário – 9h-12h30 ; 14h-17h30
 
 

Romania Top

National Authority of Customs

Str. Matei Millo 13,  sector 1, Bucharest
Phone: +40 21 315 58 58, +40 21 315 58 59
Fax: +40 21 313 82 51
E-mail:  relatiipublice@customs.ro 
 

Slovakia Top

Customs Administration

Phone: +421 (0) 2/4827 3202, +421 (0) 2/4827 3260, +421 (0) 2/4827 3182
E-mail: infocrsr@colnasprava.sk 
 

Slovenia Top

Slovenia

Customs Administration of the Republic of Slovenia
Smartinska 55
SI - 1523 Ljubljana
Slovenia

Phone: +386 1 478 3800
Fax: +386 1 478 3900
Free Phone: +386 2222 1122
Email: carina@gov.si 
 

Spain Top

Spain

DEPARTAMENTO DE ADUANAS E IMPUESTOS ESPECIALES
AVENIDA LLANO CASTELLANO, 17
28071 MADRID
Spain
Email: gesadu@aeat.es
 
 

Sweden Top

Sweden

Swedish Customs
Alströmergatan 39
Box 12 854
S-112 98 Stockholm
Sweden
Phone: +46 771 520 520
Fax: +46 8 20 80 12
Email: tullverket@tullverket.se 
 

United Kingdom Top

HM Revenue & Customs

Crownhill Court
Tailyour Road
Plymouth
PL6 5BZ
Phone: +44 845 010 9000
E-mail: intenquiries@hmrc.gsi.gov.uk

Opening hours:
8.00 am to 8.00 pm Monday to Friday
Closed weekends and bank holidays

 
 

European Commission Top

Security Amendment to the Customs Code

Security Amendment to the Customs Code

The security amendment to the Customs Code aims to ensure an equal level of protection through customs controls for all goods brought into or out of the EU. This section contains all the legislation, procedures and information relevant to the amendment.

More