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Single European emergency call number 112

What's new ?

First 112 European Day - 11 February 2009

The Commission organised with the European Parliament events on the single European emergency number 112 on 11 February 2009 in Brussels to promote and show the benefits of '112' for EU citizens. A tripartite Declaration was signed by the Commission together with the European Parliament and the Council .
This establishes the 11 February as 112 European Day. All the linguitic versions of the 112 tripartite Declaration are available at
here.
The Commission issued a press release calling for Member States action to increase awareness of their citizens about 112 and stressing the need to provide a multilingual service to calls made to the the single European emergency number 112.
As part of the 112 European day DG Environment civil protection Unit organised a workshop on different aspects of 112 implementation relevant for civil protection authorities to highlight and share best practices in the implementation of 112 in the EU, in order to stimulate further improvement of its functioning and better access of citizens to emergency services.

The result of a new 2009 Eurobarometer survey (Europeans citizens awareness and views on 112) was also released on 11 February 2009:

In parallel the Europan Emergency Number Association (EENA) organised on 10 and 11 February in the evening, specific awareness raising events including an 112 award ceremony (see http://www.eena.org).

 

112 event on 3rd June 2008 in Brussels

The European Commission  organised an event on 3rd june 2008 in Brussels to contribute to the promotion of the proper use of  the single European emergency number 112 in the EU. A new 112 web site ec.europa.eu/112 was launched.

One emergency number for Europe

112 is the single emergency telephone number for the European Union. It was established by Council Decision of 29 July 1991 (91/398/EEC) and reinforced through further legislation, namely the directive on the application of open network provision to voice telephony and on universal service for telecommunications in a competitive environment, Directive 98/10/EC.

The relevant legal provisions at European Union level are now incorporated in article 26 of Directive 2002/22/EC known as the Universal Service Directive, which provides for universal service and users' rights relating to electronic communications networks and services.

European citizens in distress situations are able to call the 112 and get through to the emergency services in all Member States. Thus, anyone travelling within the Union has to remember only one number and this guarantees a quicker and more efficient intervention.

Where can you use the 112 number?

All EU member states have reported that the 112 emergency number is now in use.

National web pages on 112

Austria Greece Romania
Belgium Ireland Slovakia
Bulgaria Italy Slovenia
Cyprus Latvia Spain
Czech Republic Lithuania
See also public information project
Sweden
Denmark Luxembourg United Kingdom
Estonia Malta Iceland
Finland Netherlands Liechtenstein
France Poland Norway
Germany Portugal    

Expanding on the 112 emergency number

Dialling the 112 lifeline - medical coordination - Hesculaep project

There are a staggering 100 million recorded medical emergencies in Europe every year, ranging from heart attacks to terrorist attacks, but also including road accidents, fires and earthquakes. How are these crisis situations managed? And how do the call centres and medical services operate in different European countries? The 13 partners in the Hesculaep project, launched by the ERA-NET initiative, are currently comparing their experiences and sharing their knowledge with the aim of improving the operation of these vital centres. Visit project website

Cars that can dial 112: Commission and industry target 2009

All new cars in Europe could be equipped with automatic emergency call (eCall) technology as soon as 2009 under a Commission/industry action plan agreed in Brussels in early 2005. This high-level meeting of industry leaders and representatives of EU Member States and the European Parliament received a progress report from the eSafety Forum, a pan-European public/private partnership that promotes road safety. The eCall action plan will be implemented across Europe, as part of the EU's eSafety initiative. Read press release

Archive material on 112

The services of the European Commission issued in October 2001 a document entitled State of implementation of the single European emergency call number «1-1-2» (available for downloading in Adobe Acrobat® format - size ± 130 Kbytes).

The document was compiled on the basis of the Survey on the implementation of the 112 in the European Union (situation on the 6th of January 1999) (available for downloading in Adobe Acrobat® format - size ± 130 Kbytes), conducted in 1998 by the Commission, (DG Information Society, Communications Services: Policy and Regulatory Framework), the questionnaire answered in the context of the Workshop on the implementation of the 112 in the European Union (May 2000,  Luxembourg) and individual communications of Member States.

A Eurobarometer survey conducted in spring 2000 showed that only one of every five European citizens are aware of the existence and potential use of the 112. Click here for more information.  

Workshops and projects on 112

An information campaign on the single European emergency call number 112 for Belgians travelling abroad and for foreign citizens living in Belgium has been launched in September 2001 by Belgian authorities. Click here for more information

(in French, Dutch, German and English)

A workshop on the effective handling of emergency calls was organised on 8-9 March 2002 in Rosersberg (Sweden). It focused on 112 operators and on how technology and man could be further bridged. This workshop builds on a previous one held in Luxembourg. Click here for more information

A workshop on the implementation of the 112 in the European Union was organised on 10-11 May 2000 in Luxembourg. It identified problems related with turning the directive into an effective emergency number, such as multilingualism and the location of an emergency. Click here for more information

The National Fire and Civil Protection Service and the the Portuguese Consumer Protection Association - DECO carried out a study on the functioning of the 112 emergency number in Portugal. Find here the final report of the study "Analise ao Servico do 112". (pdf~1,8M)

An awareness campaign to promote the unique emergency number 112 in Belgium was successfully completed by the Service Public Federal Interieur Direction generale de la Securite civile at the beginning of 2004. The campaign lasted for two yeas and was specifically focused on travel agencies, tourist offices, Belgium embassies in EU countries, embassies in Belgium of the EU countries and the Thalys-Eurostar. Click here for more information