Digital Agenda for Europe
A Europe 2020 Initiative

Trust & Reliance

Living online - chapter image
The digital world brings opportunities for all, but what about social exclusion, fraud and other online problems?

Europe is an online continent - over half of all EU citizens use the Internet every day, and three quarters of households have Internet access. This brings unparalleled new opportunities for people of all ages, but real-world problems of social exclusion, fraud and abuse also exist online.

The European Union is tackling these challenges, and ensuring that European citizens and businesses can take full advantage of the digital world.

  • Better internet for kids: The Commission is working with social networking sites, the internet industry, parents, and other groups to build a better internet for kids. The Safer Internet Programme funds projects which empower and protect children and young people online
  • 116: Europe’s social value numbers: Missing child? Need to talk? Citizens in need will be able to use the same number all over the EU.
  • e-Inclusion: many people lack the skills, confidence or opportunities digital technologies to the full. Europe's e-Inclusion policy ensures that no one is left behind and promotes the use of ICTs to overcome exclusion, and improve employment opportunities, quality of life, social participation and cohesion.
  • Trust services and eId: a reliable system of electronic signatures that work across EU countries is vital for safe electronic commerce and efficient delivery of online public services