Digital Single Market
Digital Economy & Society

ICT 2013


Danish Technological Institute
Policy & Business Analysis
Chief Policy Analyst

Jeremy Millard has forty years’ global experience working with governments, development agencies, and private and civil sectors, focusing in the last twenty years on how new technical and organisational innovations transform government and the public sector. Recent EU assignments include studies on administrative burden reduction and business models for ICT and ageing. He also recently led an impact assessment of the European eGovernment 2010 Action Plan, led a large scale Europe-wide survey and analysis of eParticipation, and developed the eGovernment 2020 Vision Study on Future Directions of Public Service Delivery. He works on the European eGovernment annual benchmark, has assisted the EC in planning their research programme for ICT for Governance and Policy Modelling between 2008-2012, and in designing the Horizon 2020 research programme framework. Jeremy is currently undertaking a study for the EC on administrative burden reduction, as an expert for the UN on the global eGovernment development survey, and provides inputs to the current debate on the post-2015 development agenda in relation to governance issues. He also recently undertook a survey for the OECD on back-office developments in support of user-centred eGovernment strategies. In the Gulf, he assists Oman develop their eGovernment services, prepared an eGovernment strategy for the six nations of the Gulf Cooperation Council, and has supported the development of the Bahrain eGovernment strategy. He also provides eGovernment support services in India, Malaysia and Brunei.

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