Digital Agenda for Europe
A Europe 2020 Initiative

Workshop 2 : Going Smart and Accessible in Public Services and Cities

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DAA2013-WS2
'Digital' making sense for citizens: do smart public services live up to their promise? How do we make public websites accessible to all? Do we want to live in a smart city?
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Digital Public Services and Smart Cities save time and money but also make the Digital Single Market a reality with new business opportunities.

ICT technologies allow for greater involvement of individuals in the design, production and delivery of services, thus empowering citizens, making smarter and greener decisions in daily life, making governments and city administrations more transparent, responsive, accountable and trustworthy, involving businesses and citizens in a continuous dialogue.

The workshop explored what still needs to be done across borders to ensure that every citizen or consumer and company in the EU,  including people with disabilities, can benefit from digital public services. It also discussed innovation in the form of 'smart city solutions', as a platform for cross-sector solutions (bridging ICT, energy distribution, transport & mobility and construction) as well as the huge potential of Big Data in urban contexts through open-data repositories and ICT (mobile) applications.

What happens now after the DAA?