Digital Agenda for Europe
A Europe 2020 Initiative

Greece

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Find here the most recent analysis and data by country. A selection of key documents and graphs are shown about topics such as broadband, internet activity and skills, egovernment, ICT in schools, research and innovation, as well as other main indicators.
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Greece has an overall score[1] of 0.36 and ranks 26th out of the 28 EU Member States. Relative to last year, Greece has progressed in terms of Connectivity; but despite 100% of Greek households being covered by fixed broadband, 37% do not yet subscribe to it. Greece lags behind on the demand side, with low levels of digital skills (only 59% are regular Internet users, while 33% have never used the Internet) and trust (most Greeks still don't shop online or do online transactions). These seem to be holding back the development of its digital economy. Online public services are a key challenge for Greece, as it is among the last in the EU; it is positive to note, however, that 38% of Internet users have exchanged filled forms with the public administration online.

Greece falls into the cluster of low‑performance[2] countries, where it performs below average.

 

DESIGreeceClusterEU
rankscorescorescore
DESI 2015260.360.380.47
DESI 2014260.310.340.44

1. Connectivity

1 ConnectivityGreeceClusterEU
rankscorescorescore
DESI 2015260.410.450.55
DESI 2014280.340.390.51

 

In terms of connectivity Greece has improved significantly compared to the previous year but it still performs worse than most of other EU countries. With an overall Connectivity score of 0.41 the country ranks 26th among EU countries. Despite the fact that 100% of Greek households are covered by fixed broadband 37% of them do not yet subscribe to it. Moreover, Next Generation Access capable of providing high speed Internet (at least 30 Mbps download) is available to only 27% of homes, far below the EU average of 62%. 

 

 GreeceEU
DESI 2015DESI 2014DESI 2015
valuerankvaluerankvalue
1a1 Fixed BB Coverage
% households
100%
(2013)
 9100%
(2013)
997%
(2013)
1a2 Fixed BB Take-up
% households
63%
(2014)
 1854%
(2013)
2570%
(2014)
1b1 Mobile BB Take-up
Subscribers per 100 people
39
(2014)
 2647
(2013)
1867
(2014)
1b2 Spectrum
% of the target for spectrum to be harmonised at EU level
74%
(2014)
 1444%
(2013)
2370%
(2014)
1c1 NGA Coverage
% households, out of all households
27%
(2013)
 2727%
(2013)
2762%
(2013)
1c2 Subscriptions to Fast BB
% of subscriptions >= 30Mbps, out of fixed BB subscriptions
2.6%
(2014)
 261.1%
(2013)
2722%
(2014)
1d1 Fixed BB Price
% individual gross income spent for the cheapest standalone Fixed Broadband subscription (lower values are better)
1.8%
(2014)
 201.7%
(2013)
171.3%
(2014)

 

Greece has two main challenges in Connectivity. First, it needs to increase the number of broadband subscribers, as only 63% of households subscribe to fixed broadband and 39% of citizens to mobile broadband, limiting Greece's ability to exploit the benefits of the digital economy. Second, it needs to improve coverage of fast networks, i.e. Next-generation Access (NGA) networks providing at least 30 Mbps. To date NGA coverage in Greece is less than half of the average EU level. Likewise, subscriptions to fast broadband need to be improved since only 2.6% of fixed Internet subscriptions are to high-speed connections (22% in the EU).

One of the reasons explaining the low broadband take-up might be affordability, since the standalone fixed broadband subscription in Greece costs as much as 1.8% of the average gross income per capita (1.3% in the EU)[3]. Low take-up could also be attributed to the relatively low demand resulting from a lack of digital skills in the general population.

2. Human Capital

2 Human CapitalGreeceClusterEU
rankscorescorescore
DESI 2015260.360.420.54
DESI 2014260.330.380.52

 

With a Human Capital score of 0.36, Greece ranks 26th among EU countries, showing only mild improvement compared to the previous year (0.33).

 

 GreeceEU
DESI 2015DESI 2014DESI 2015
valuerankvaluerankvalue
2a1 Internet Users
% individuals (aged 16-74)
59%
(2014)
 2656%
(2013)
2675%
(2014)
2a2 Basic Digital Skills
% individuals (aged 16-74)
45%
(2014)
 2538%
(2012)
2659%
(2014)
2b1 ICT Specialists
% employed individuals
1.4%
(2013)
 271.4%
(2012)
272.8%
(2013)
2b2 STEM Graduates
Graduates in STEM per 1000 individuals (aged 20 to 29)
14
(2012)
 1814
(2012)
1817
(2012)

 

In order to fully develop its digital economy and society, Greece needs to engage its citizens to use the Internet. Greece has one of the lowest levels of regular Internet users in the EU (59%), and 33% of the Greek population has never used the Internet (the EU average is 18%). This means that one-third of the population cannot partake on the possibilities offered by the Internet, nor can they contribute to the digital economy.

Greece needs to address its severe digital skills gap, as insufficient levels of digital skills limit the exploitation of benefits for investments in digital technologies as well as gains for citizens for engaging in a wide range of on-line activities. Digital skills are nowadays needed in every corner of the workforce, and the fact that only 45% of Greeks possess at least basic levels of digital skills can be an important barrier to the country’s economic development. Finally, Greece has the second lowest share of ICT specialists[4] in the workforce among all EU countries (1.4%).

Greece also performs worse than the EU average in terms of STEM (science, technology, engineering and mathematics) graduates, with 1.4% of Greeks aged 20-29 years old holding a STEM degree. As a result there is a digital skills deficit, which impedes the potential of the digital economy for growth and jobs.

3. Use of Internet

3 Use of InternetGreeceClusterEU
rankscorescorescore
DESI 2015260.330.380.41
DESI 2014260.30.330.39

 

In terms of the propensity of individuals to use Internet services, Greece scores 0.33 (up from 0.30 last year) and ranks 26th among EU countries. Greeks appear to refrain most from using the Internet when they need to make transactions, as Greece lags behind both in online banking and online shopping.

 

 GreeceEU
DESI 2015DESI 2014DESI 2015
valuerankvaluerankvalue
3a1 News
% individuals who used Internet in the last 3 months (aged 16-74)
85%
(2014)
 877%
(2013)
1267%
(2014)
3a2 Music, Videos and Games
% individuals who used Internet in the last 3 months (aged 16-74)
52%
(2014)
 1450%
(2012)
1549%
(2014)
3a3 Video on Demand
% households that have a TV
6.2%
(2013)
 286.2%
(2013)
2839%
(2013)
3a4 IPTV
% households that have a TV
1.5%
(2013)
 261.5%
(2013)
2613%
(2013)
3b1 Video Calls
% individuals who used Internet in the last 3 months (aged 16-74)
45%
(2014)
 1143%
(2013)
1037%
(2014)
3b2 Social Networks
% individuals who used Internet in the last 3 months (aged 16-74)
64%
(2014)
 1360%
(2013)
1658%
(2014)
3c1 Banking
% individuals who used Internet in the last 3 months (aged 16-74)
21%
(2014)
 2618%
(2013)
2657%
(2014)
3c2 Shopping
% individuals who used Internet in the last year (aged 16-74)
40%
(2014)
 2140%
(2013)
1963%
(2014)

 

Greek Internet users engage in a broad range of online activities. They read news online (85%), listen to music, watch films and play games online (52%), and use the Internet to communicate via voice or video calls (45%) or through social networks (64%). For all of these activities, engagement among Greeks is higher than overall in the EU.

While Greeks are keen to engage in the above Internet activities, they are very reluctant to engage in any type of online transaction, possibly because of lack of trust. The shares of Greek Internet users that use online banking (21%) or shop online (40%) are much lower than the EU average (57% and 63%, respectively). This is the key challenge for Greece in terms of Internet use by its citizens, because a digital economy is partly fuelled by its citizens’ consumption in the online channel.

4. Integration of Digital Technology

4 Integration of Digital TechnologyGreeceClusterEU
rankscorescorescore
DESI 2015190.310.270.33
DESI 2014190.280.230.3

 

Integration of Digital Technology by businesses is the DESI 2015 dimension where Greece performs best compared to all other dimensions since it scores 0.31 and ranks 19th among the EU countries. Still, Greece's businesses need to better exploit the possibilities offered by on-line commerce and cloud-based applications.

 

 GreeceEU
DESI 2015DESI 2014DESI 2015
valuerankvaluerankvalue
4a1 Electronic Information Sharing
% enterprises (no financial sector, 10+ employees)
40%
(2014)
 737%
(2013)
531%
(2014)
4a2 RFID
% enterprises (no financial sector, 10+ employees)
2.6%
(2014)
 261.3%
(2011)
183.8%
(2014)
4a3 Social Media
% enterprises (no financial sector, 10+ employees)
17%
(2014)
 1218%
(2013)
814%
(2014)
4a4 eInvoices
% enterprises (no financial sector, 10+ employees)
n.a. -4.8%
(2013)
2811%
(2014)
4a5 Cloud
% enterprises (no financial sector, 10+ employees)
4.7%
(2014)
 25n.a.-11%
(2014)
4b1 SMEs Selling Online
% SMEs (no financial sector, 10+ employees)
9.1%
(2014)
 237.8%
(2013)
2415%
(2014)
4b2 eCommerce Turnover
% turnover of SMEs (no financial sector, 10-249 employees)
n.a. -n.a.-8.8%
(2014)
4b3 Selling Online Cross-border
% SMEs (no financial sector, 10+ employees)
4.3%
(2013)
 224.3%
(2013)
226.5%
(2013)

 

A true digital economy is one where businesses take full advantage of the possibilities and benefits offered by digital technologies, in order to improve their efficiency and productivity, as well as to reach costumers and realise sales. To that end, Greece is a moderate performer and certain improvements are necessary.

The adoption of digital technologies is an important driver of labour productivity growth and needs to be strengthened. The percentage of businesses using technologies such as electronic information sharing (ERP – 40%) and social media (17%) is above the EU average (31% and 14%, respectively). However, not many Greek businesses use RFID (2.6%), eInvoices (4.8% in 2014), or cloud services (4.7%). Greek businesses need to improve their digitization in order to attain further efficiency and productivity gains.

Greek businesses need also to take advantage of the possibilities offered by on-line commerce. Very few SMEs in Greece sell online (9.1%) and even less sell online to other EU member states (4.3%).

5. Digital Public Services

5 Digital Public ServicesGreeceClusterEU
rankscorescorescore
DESI 2015210.350.340.47
DESI 2014270.270.330.45

 

Digital Public Services is the dimension where Greece has improved the most compared to the previous year. With a score of 0.35, Greece climbed the ranking from 27th last year to 21st this year. However, Greece performs worse than the EU average in most of the digital public services indicators.

 

 GreeceEU
DESI 2015DESI 2014DESI 2015
valuerankvaluerankvalue
5a1 eGovernment Users
% individuals returning filled forms, out of Internet users in the last year (aged 16-74)
38%
(2014)
 1132%
(2013)
1233%
(2014)
5a2 Pre-filled Forms
Score (0 to 100)
7.3
(2014)
 264.2
(2013)
2745
(2014)
5a3 Online Service Completion
Score (0 to 100)
48
(2014)
 2646
(2013)
2675
(2014)
5a4 Open Data
Score (0 to 700)
500
(2014)
 6n.a.-380
(2014)
5b1 Medical Data Exchange
% General Practitioners
17%
(2013)
 1917%
(2013)
1936%
(2013)
5b2 ePrescription
% General Practitioners
18%
(2013)
 1118%
(2013)
1127%
(2013)

 

Modern public services offered online in an efficient manner are a vehicle for efficiency gains for enterprises, citizens, and the public administration itself. Greece faces a key challenge in online public services. Its indicator scores[5] place it among the last in the EU and show that the level of sophistication of its services needs to improve significantly. Despite this, Greece manages to score above the EU in the percentage of Internet users that have exchanged filled forms with the public administration online (38%).

The efficiency and degree of service offered by health systems can be greatly improved through digitisation. Greece’s performance in eHealth can be improved, namely by encouraging a greater adoption of medical data exchange (only 17% of Greek general practitioners exchange medical data electronically, versus 36% in the EU). In addition, Greece needs to increase its performance in relation to ePrescription, where only 18% of its general practitioners transfer prescriptions to pharmacists electronically.


[1] DESI scores range from 0 to 1, the higher the score the better the country performance.

[2] In the DESI 2015, the low-performance cluster of countries comprises Bulgaria, Cyprus, Greece, Croatia, Hungary, Italy, Poland, Romania, Slovenia and Slovakia.

[3] Calculations performed taking into account the price of the least expensive standalone fixed broadband connection offering speeds between 12 Mbps and 30 Mbps.

[4] Broad definition taken from JRC (IPTS) "The evolution of EU ICT employment 2000-2012" Technical report (forthcoming): ISCO codes 25 and 35, plus ICT graduates in certain adjacent ISCO codes.

[5] 7.3/100 in the Pre-filled Forms indicator (measuring the extent to which data that is already known to the public administration is pre-filled in the forms that are presented to the user), and of 48/100 in the Online Service Completion indicator (measuring the extent to which the various steps in an interaction with the public administration – life event – can be performed completely online).

 

Figures from 2013

 Download the country profile for 2013 as a pdf

 Download country information for 2013 as a power point presentation 

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Last updated on 24/02/2015