The first EU eHealth Action Plan 2004-2011  covered electronic prescriptions and health cards to new information systems that reduce waiting times and errors, in order to facilitate a more harmonious and complementary European approach to eHealth.
The second eHealth Action Plan 2012-2020 (see the prior public consultation ) operates in the context of Article 14 of Directive 2011/24 on the application of patients' rights in cross-border healthcare. It focuses on the following:
Together with the eHealth Action Plan 2012-2020, the Commission issued a Staff Working Document (SWD) on Telemedicine  to help deal with the legal aspects related to data protection rules, privacy matters and reimbursement.
NB: Both the eHealth Action Plan and the SWD on Telemedicine are intended as guidelines, and are not binding on Member States.
The eHealth Network  is a voluntary network of representatives from all national authorities in the EU. It draws up guidelines, for example on how to apply patients' rights in cross-border healthcare . In general, the network aims to enhance interoperability between electronic health systems and continuity of care and to ensure access to safe and quality healthcare.