EU rules on on 116
A specific Commission Decision established 116 and laid down the rules on:
- the scope of the 116 numbers.
- the reservation of 116 numbers and their assignment to operators,
- and, in its annex, the numbers themselves.
The list of numbers in the annex was then replaced by 2009 decision .
The decisions were based on telecom rules on the harmonisation of numbers to promote pan-European services:
The Universal Service Directive requires the EU Member States to:
- promote the specific 116 numbers;
- ensure that disabled end-users are able to access the 116 numbers;
- ensure that citizens are adequately informed of the existence and use of the 116 numbers, in particular targeting persons travelling in the EU;
- guarantee that citizens have access to a missing children hotline under the number 116000.
The Implementation of the 116 numbers
The Commission regularly publishes a report on the state of implementation of 116 numbers . The implementation report of 2013 shows that not all the Member States assigned the 116 numbers and made them operational.