Digital Agenda for Europe
A Europe 2020 Initiative

Action 15: Consult the stakeholders on collective redress

Article
Identify a coherent European approach to collective redress, based on stakeholder consultation.
Share this
Teaser: 
The action aims at identifying a coherent European approach to collective redress, based on a stakeholder consultation.

On 11 June 2013, The European Commission set out a series of common, non-binding principles for collective redress mechanisms in the Member States so that citizens and companies can enforce the rights granted to them under EU law where these have been infringed.

What is the problem? EU consumers have not yet access to "collective redress"

Illegal online behaviour by a single trader can seriously damage the interests of a large number of consumers. However, the enforcement of rights in the digital environment can be difficult. Uncertainty and perceived difficulty to access redress is an important factor undermining confidence in electronic commerce. Mechanisms of "collective redress" could overcome the shortcomings of the current situation.

However, the majority of stakeholders consulted by the Commission underline the fact that, until more consensus is reached on the remit of the issues and the solutions to be proposed, regulating this field is not appropriate.

This action is related to the initiative on Alternative Dispute Resolution (Action 14).

What has the Commission done so far?

In 2013, the Commission adopted a Recommendation on collective redress, which contains a series of common, non-binding principles for collective redress mechanisms in the Member States so that citizens and companies can enforce the rights granted to them under EU law where these have been infringed.

EUROPA - Consumers Affairs - Redress - Collective Redress

Progress Report
Status: Completed Jorgen Gren Contact
You may also see:
Twitter