The Directive on Consumer Rights was adopted in November 2011. Guidelines are foreseen for 2014.
What is the problem?
After the adoption on of the Consumer Rights Directive (published in November 2011), proper enforcement must be secured in key sectors.
Why is EU action required?
The Digital Area is a particularly sensitive area for consumer, where despite the freedom and empowerment opportunities offered by the Internet, in certain limited cases, the consumers might end up being even more vulnerable than in the physical world.
What has the Commission done so far?
The Directive on Consumer Rights, which was published on 22 November 2011, aims at achieving a real business-to-consumer (B2C) internal market, striking the right balance between a high level of consumer protection and the competitiveness of enterprises.
What will the Commission do next?
To ensure that consumer information requirements in the digital area are applied consistently, the Commission will develop guidelines in 2014 to help enforcers correctly implement EU rules and the newly adopted Consumer Rights Directive. The Commission and national authorities will also take action againts unfair practices in the digital sector, such as those related to the misleading advertising of internet broadband speed.