Digital Agenda for Europe
A Europe 2020 Initiative

Publications about Public Services

Thanks to the PARTERRE project citizens can now influence urban & environmental planning of their community more easily. During several years PARTERRE has demonstrated and validated its business potential. New e-participation methods and tools for spatial and strategic planning at the European level are now more reachable. Read more
The United Nations eGovernment Survey 2014: eGovernment for the Future We Want was completed in January 2014 and launched in June 2014. The theme of the 2014 is particularly relevant to addressing the multi-faceted and complex challenges that our societies face today. The publication addresses critical aspects of e-government for sustainable development articulated along eight chapters. Read more
This document presents the conclusions of the Optimising ICT study into the effects of ICT on the policy process. Read more
Governments are increasingly aware of the importance of making their online services user-friendly. However, their focus is still mostly on making services available, leaving ample room for improvement in areas such as speed and ease of use, and transparency. Lack of progress in these areas can undermine citizen's trust in online public services and impede their use. Read more
EU eGovernment Report 2014 - Country Factsheets E-Government Read more
This study was foreseen under the eGovernment Action Plan 2011-2015. Administrative Burden Reduction (ABR) can be achieved through the integration of eGovernment tools; the smart use of the information that citizens and businesses have to provide to public authorities for the completion of administrative procedures; making electronic procedures the dominant channel for delivering eGovernment services; and the principle of the “once only” registration of relevant data. The latter ensures that citizens and businesses supply certain standard information only once, because public administration offices take action to internally share this data, so that no additional burden falls on citizens and businesses. Read more
This is the final monitoring report in a series of four on the electronic communications and information society sectors in the nine countries that have been taking part in an ongoing process of the enlargement of the EU: Croatia, Iceland, the former Yugoslav Republic of Macedonia, Montenegro, Serbia, Turkey, Albania, Bosnia & Herzegovina and Kosovo*. The report covers the key market and regulatory developments between May 2013 and January 2014. It also assesses progress in these countries in aligning national ICT policies with the goals and priorities of the Digital Agenda for Europe (DAE). The main analytical report is complemented by an annex on the cross-country data. Read more