The 116 006 helpline for victims of crime gives people emotional support, informs them of their rights and how to use these, while also referring victims to relevant organisations.
As a single access point, it provides information about local police and criminal justice proceedings, possibilities for compensation and insurance matters, and other sources of help for victims of crime.
There is a strong belief among respondents to the Eurobarometer Survey of 2012 that a free Europe-wide number for helplines for victims of crime is a useful service of social value.
90% of people in Europe think that a free Europe-wide single number for helplines for victims of crime is a useful service , with just 9% saying that it is not useful.
Almost two-thirds of respondents (65%) see it as very useful, with 25% describing it as fairly useful. Just 7% think such number is not very useful, while a further 2% say that it is not at all useful. Read more