Digital Agenda for Europe
A Europe 2020 Initiative

Project news and results about 116

Article
31/05/2012
The 116 006 helpline for victims of crime gives people emotional support, informs them of their rights and how to use these, while also referring victims to relevant organisations. As a single access point, it provides information about local police and criminal justice proceedings, possibilities for compensation and insurance matters, and other sources of help for victims of crime. There is a strong belief among respondents to the Eurobarometer Survey of 2012 that a free Europe-wide number for helplines for victims of crime is a useful service of social value. 90% of people in Europe think that a free Europe-wide single number for helplines for victims of crime is a useful service , with just 9% saying that it is not useful. Almost two-thirds of respondents (65%) see it as very useful, with 25% describing it as fairly useful. Just 7% think such number is not very useful, while a further 2% say that it is not at all useful. Read more
31/05/2012
The number 116 111 for child helplines is addressed directly to children who seek someone to talk to and provide assistance. The service helps children in need of care and protection and links them to services and resources; it provides children with an opportunity to express their concerns, talk about issues directly affecting them or contact someone in distress. A clear majority of respondents to the Eurobarometer Survey of 2012 think that a free Europe-wide number for child helplines is a useful service. Overall, 90% of European respondents to the Eurobarometer Survey of 2012 think that a free Europe-wide single number for child helplines is a useful service , with just 8% saying that it is not useful. Read more
31/05/2012
116 123, has been reserved for emotional support helplines. The line gives moral support to adults who are suffering from loneliness, are in a state of psychological crisis or thinking about committing suicide. Overall, 83% of people in the European Union think that a free Europe-wide single number for emotional support helplines is a useful service , with 15% saying that it is not useful (i.e. either not at all useful or not very useful). While the support for a free Europe-wide number for emotional support helplines somewhat below other 116 services, it is still considerable, as 50% of respondents say that a free Europe-wide number for emotional support helplines is very useful and 33% describe it as fairly useful. Only 11% see it as not very useful, while 4% say it is not at all useful. Read more
31/05/2012
The 116 117 non-emergency medical on-call service directs callers to medical assistance when the need is urgent but not life-threatening (in cases of emergency, you should call 112). The number aims to connect the caller to a skilled call-handler or a qualified medical practitioner who could provide on-call medical assistance or advice.This is especially useful outside normal office hours, during the weekend or public holidays. A free Europe-wide number for non-emergency medical on-call service helplines is seen in much the same light as a number for emotional support helplines, with support for these services strong across the European Union, but not quite as strong as for the first three services. Almost half of the respondents (49%) say this kind of helpline is very useful, while 31% of people say it is fairly useful. Only 13% see it as not very useful, with 5% not finding it to be at all useful. Read more
31/05/2012
In March 2012, the Commission carried out a Eurobarometer survey to assess the level of awareness in the Member States and the evolution of the public opinion since 2011. Read more