116 000 is an easy-to-remember and free-of-charge phone number to report missing children. In a recent survey, 91% of Europeans find this service useful. But that overwhelming support is not translating into awareness. Even in member states where the number is operational, only one in five people feel they have enough information about it. That is why, in a dedicated Conference today, Vice-President Kroes urged Member States to make the hotline fully operational and to take any action to boost awareness.