Digital Agenda for Europe
A Europe 2020 Initiative

Top of The Web Survey on quality and usage of public e- services

Article
This report presents the results from a survey on quality and usage of public e-services in Europe. The study is based on a large-scale on-line survey conducted in 2003 among users and webmasters of public websites containing public e-services. Moreover, the study offers a set of recommendations to public eservice providers in the further development of eGovernment.
Share this