Digital Agenda for Europe
A Europe 2020 Initiative

Study on User expectations of a life events approach for designing eGovernment services

Article
This study will investigate and document possibilities for a life events approach to the provision of eGovernment services as well as other new and possibly complementary ways of providing services and the consequences of these for the service architecture. The context for this study is the so-called Web 2.0. During the whole project, the study team will therefore have to take into account how eGovernment services may benefit from Web 2.0 features.