Digital Agenda for Europe
A Europe 2020 Initiative

Re-organisation of public administrations boosts the quality of online services

Article
Public administrations that combine the use of information and communication technologies to deliver new services with the substantial reorganisation of the way they work get higher appreciation ratings from business and citizens. This finding emerges from a recently published survey: "Reorganisation of Government Back Offices for Better Electronic Public Services European Good Practices". Better results are due to the fact that reorganisation reduces costs, increases productivity, and provides flexibility and simpler organisational structures. This also helps to improve how systems work together across the administration and can improve the working environment for staff. The practical results for the public and for businesses are fewer visits to administrations, together with faster, cheaper, more accessible and efficient services. Benefits are also reflected in fewer errors, more openness, easier to use systems and greater user control.