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EU funded project aims to make self-service terminals more accessible for all

Press Releases: 30/08/2011
An EU-funded project is aiming to make self-service terminals, such as public transport ticket vending machines or public information kiosks and cash dispensers, more accessible for the one in six Europeans who have a disability or the 87 million Europeans aged 65 and over. According to an EU study, only 38% of bank cash machines (automated teller machines or ATMs) across the EU provide voice capabilities to customers with disabilities, far behind the US (61%) and Canada (nearly all ATMs). The European Commission is contributing €3.41 million, half of the overall budget, to the "APSIS4All" project which aims to design and validate personalised interfaces, including contactless cards, to help overcome existing accessibility barriers. Trials will begin in cash dispensers in Barcelona, Spain from September 2011 and at ticket vending machines in Paderborn, Germany from January 2012, and will run for three years.